Mitel 5312 User Manual
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Mitel 5312 User Manual

Sx-200 ip communications platform
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MITEL
SX-200 IP Communications
Platform
5312 IP and 5324 IP Phones
User Guide

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Summary of Contents for Mitel 5312

  • Page 1 MITEL SX-200 IP Communications Platform 5312 IP and 5324 IP Phones User Guide...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    TIPS FOR YOUR COMFORT AND SAFETY ............5 Don't cradle the handset! ..................... 5 Protect your hearing ......................5 Adjust the viewing angle ...................... 5 CUSTOMIZING YOUR 5312/5324 IP PHONE ............6 Ringer Control........................6 Handset Receiver Volume Control ..................6 Speaker Volume Control...................... 6 Display Contrast Control ......................
  • Page 4 5312/5324 IP Phones User Guide Transfer ..........................14 Conference ........................14 Conference Split (5324 IP Phone only) ................14 Add Held (5324 IP Phone only) ..................14 Swap..........................15 Call Forward ........................15 Call Forward - Remote (I am Here) ................... 16 Call Forward - Forced ......................
  • Page 5 USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) ...... 41 LINE INTERFACE MODULE MODE ................. 41 FAILOVER MODE ......................42 EMERGENCY CALLS ....................... 42 USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)........................43 FEATURE ACCESS CODES .................... 44...

  • Page 7: About Your Phone

    Unit, and the 12- and 48-Button Programmable Key Modules. The 5324 IP Phone can be used as an ACD Agent Phone, Sub-Attendant Phone, or a Teleworker phone. The personal key on the bottom right (5324) or bottom left (5312) is always your Prime Line; the remaining personal keys can be programmed as: •...
  • Page 8 5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone...
  • Page 9 Personal keys have status indicators. On a 5324 IP Phone, the bottom right personal key is always your Prime Line key. On the 5312 IP Phone, the bottom left personal keys is always your Prime Line key. Write the name (speed call, feature or line appearance) of the Personal keys that you program on the designation card (use the side of the card with the textboxes provided).

  • Page 10: Ring/Message Indicators

    To select menu items on the display: 1. On a 5324 IP Phone, press the softkeys. 2. On a 5312 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *.

  • Page 11: Tips For Your Comfort And Safety

    5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

  • Page 12: Customizing Your 5312/5324 Ip Phone

    5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1.

  • Page 13: Feature Keys

    6. Press # or the No softkey until the desired feature appears. 7. Press * or the Yes softkey. 8. On a 5312 IP Phone only, press # to save the feature under the chosen key. 9. Press ( MENU ), or press another personal key and proceed to program another feature.

  • Page 14: Making And Answering Calls

    5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS If your telephone system operates as a private branch exchange (PBX), the Prime Line can be used for both incoming and outgoing calls. Outgoing calls on a PBX system require dialing a line access code (usually 9) followed by the telephone number.

  • Page 15: Redial

    • To enter the last number dialed, press ( REDIAL ). 8. On a 5312 IP Phone only, press the personal key again. 9. Do one of the following: • To make the number private, press * or the Priv softkey •...

  • Page 16: Speed Call - Personal

    5312/5324 IP Phones User Guide Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *52. 3. Enter an index number between 1 and 5. To store a personal Speed Call number: 1.

  • Page 17: Auto-Answer

    5312/5324 IP Phones User Guide To return to Handsfree operation: 1. Press ( SPEAKER ). 2. Hang up the handset. Auto–Answer To enable or disable Auto–Answer: • Press the programmed Auto-Answer feature key. Note: When Auto-Answer is enabled, the (MUTE) key light flas...

  • Page 18: Group Listen

    5312/5324 IP Phones User Guide Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone. While Group Listen is active, the handsfree microphone in your phone is turned off.

  • Page 19: Call Handling

    5312/5324 IP Phones User Guide CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: •...

  • Page 20: Transfer

    5312/5324 IP Phones User Guide Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up.

  • Page 21: Swap

    5312/5324 IP Phones User Guide Swap To call another party when you are in an established two–party call: 1. Press ( TRANS/CONF ). 2. Dial the number. To alternate between the two parties: • Press the Swap/Trade feature key or the Trade softkey.

  • Page 22: Call Forward - Remote (I Am Here)

    4. Press # or the No softkey or the Next softkey until the type of Call Forward appears. 5. Do one of the following: • On a 5312 IP Phone, press *. • On a 5324 IP Phone, press the Change softkey, and then the TurnOn or TurnOff softkey.

  • Page 23: Call Forward - Forced

    5312/5324 IP Phones User Guide Call Forward - Forced To force an incoming call to be forwarded: • Press the Forward Call feature key or the Forward softkey. To immediately transfer to another extension's No Answer forwarding destination when making a call: •...

  • Page 24: Messaging - Callback

    5312/5324 IP Phones User Guide 3. Press * or the Yes softkey when "Advisory Msgs?" appears. 4. Press * or the TurnOff softkey . 5. Press ( MENU ) to exit. Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: •...

  • Page 25: Using Advanced Features

    5312/5324 IP Phones User Guide USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5324 IP Phone: 1.

  • Page 26: Call Park - System

    5312/5324 IP Phones User Guide To retrieve a parked call while you are on a call on your prime line, do one of the following: • Press the Call Park feature key. • Press TRANS/CONF and then dial *22. You are connected to the parked call and the caller that was on your prime line is parked.

  • Page 27: Call Park - Destination Phone

    5312/5324 IP Phones User Guide To retrieve a call parked in a specific orbit: • While listening to dial tone, dial *57 followed by the park orbit number. To park a call in a specific orbit using an Orbit # feature key: •...

  • Page 28: Campon

    5312/5324 IP Phones User Guide Campon To Campon to a busy station: • Press the Campon feature key or the Wait softkey. To retrieve a call when you hear Campon tone: • Press the Swap/Trade feature key or the Trade softkey.

  • Page 29: Handsfree Answerback To A Direct Page

    5312/5324 IP Phones User Guide Note: You can also answer and respond to a Direct Page by enabling the Auto-Latch Microphone feature described elsewhere in this guide. To allow or disallow Direct Pages to your phone: 1. Press ( MENU ).
  • Page 30 5312/5324 IP Phones User Guide You are on a handset call, and 1. Check that MUTE is ON solid. MUTE is flashing slowly 2. Press MUTE. The light turns OFF and the Handsfree microphone turns 3. Speak to the paging party.

  • Page 31: Paging - All Sets

    5312/5324 IP Phones User Guide Paging - All Sets To page all phones simultaneously through their speakers: 1. Lift the handset. 2. Press the Direct Page feature key. 3. Press *. 4. Page the called party. To answer an All-Sets Page: 1.

  • Page 32: Direct Station Select (Dss)/Busy Lamp Field (Blf)/Call Pickup

    5312/5324 IP Phones User Guide Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup Your phone may have keys programmed to show the status (idle, busy, ringing, call on hold) of another destination and to retrieve calls ringing or on hold at the destination.

  • Page 33: Headset Operation

    5312/5324 IP Phones User Guide Headset Operation To use a headset with your phone, ensure that the headset is connected to the dedicated jack on the back of the phone. To enable Headset Operation on telephones that are not programmed for full-time headset mode: •...

  • Page 34: Park And Page

    5312/5324 IP Phones User Guide Park and Page With Park and Page, you can park a call and initiate a page all in one step. Park and Page options include • Park and Page Set: After a call is parked, the system performs an all-set page.

  • Page 35: Record A Call

    Note: Your system may be programmed to automatically begin recording external calls when you or the other answers. To control recording on a 5312 IP Phone, do one or all of the following: • To stop and save a recording, press the Record Call feature key.

  • Page 36: Auto-Latch Microphone

    5312/5324 IP Phones User Guide Auto-Latch Microphone To set the handsfree microphone to automatically turn on or off when receiving a Direct Page or Intercom call: 1. Press (MENU). 2. Press the # or No softkey until ""Auto Latch Mic?"" appears.

  • Page 37: Reminder

    3. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. To cancel a timed reminder on a 5312 IP Phone (only): 1. Lift the handset.

  • Page 38: Reminder - Multiple

    5312/5324 IP Phones User Guide Reminder - Multiple Note: The Reminder feature will not operate if Auto-Answer is enabled on your phone. To set multiple reminders (up to three) on a 5312 IP Phone (only): 1. Lift the handset. 2. Dial *32.

  • Page 39: Call Logging (5324 Ip Phone Only)

    5312/5324 IP Phones User Guide • To change the time, press the Change softkey, enter the new time, press the Save softkey and then press the Yes or No softkey depending on whether you want the reminder to repeat daily.

  • Page 40: Phonebook

    On a 5324 IP Phone, press (MENU) and then press the Yes softkey when Phonebook? appears. • On a 5312 IP Phone, dial *65. To use the Phonebook: 1. Enter the name of the person you wish to call, as follows: •...

  • Page 41: Call Monitoring

    5312/5324 IP Phones User Guide Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored, they hear a beep when monitoring begins.

  • Page 42: Night Answer

    From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2. To switch your 5312 IP Phone to Night Answer or back to Day service: 1. Lift the handset.

  • Page 43: Date And Time Setup

    5312/5324 IP Phones User Guide Date and Time Setup This feature is available on the 5324 IP Phone only. You can change the time and date that appears on the displays. The time can be displayed in either a 12- or 24-hour format, depending on system programming.

  • Page 44: Secure Hot Swap

    Hot Swap of another phone. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail.

  • Page 45: Using Your 5324 Ip Phone With The 5310 Ip Conference Unit

    5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode.

  • Page 46: Place The Conference Unit In Presentation Mode

    5312/5324 IP Phones User Guide Place the conference unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. Presentation Mode minimizes extraneous noise.

  • Page 47: Using The Line Interface Module (5324 Ip Phone Only)

    USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected...

  • Page 48: Failover Mode

    5312/5324 IP Phones User Guide To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: • Press and release the hookswitch. • Press ( CANCEL ). •...

  • Page 49: Using The Mitel Ip Programmable Key Modules (5324 Ip Phone Only)

    2. Press the Line Interface Module key. 3. Dial your Local Emergency Number. ANALOG CALL appears on the display. USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port.

  • Page 50: Feature Access Codes

    5312/5324 IP Phones User Guide FEATURE ACCESS CODES Program Feature Key Direct Paging Retrieve Personal Speed Call Store Personal Speed Call Call Hold Retrieve (Remote) Call Forwarding - Cancel I'm Here Call Park Call Hold Retrieve (Local) Call Park Orbit Retrieve...

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