Mitel 5312 User Manual
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Mitel 5312 User Manual

Mitel 5312 User Manual

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See also: Administrator's Manual , User Manual
M I T E L
5312/5324
J u n g l e N e t w o r k s U s e r G u i d e
Tel No: 0845 835 0521
IP Phone User Guide

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Summary of Contents for Mitel 5312

  • Page 1 M I T E L 5312/5324 J u n g l e N e t w o r k s U s e r G u i d e Tel No: 0845 835 0521 IP Phone User Guide...

  • Page 3: Commonly Used Feature Codes

    Toggles between Alpha Mode and Station Speed Dial – Programming Numeric Mode when entering Switch Keymap dialpad characters. System Forward – On/Off System Speed Dial View Button Assignments Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 4: Placing A Page Announcement

    3. After the tone, make your announcement, and Outgoing button or enter the Outgoing Call then hang up. access code (8 is the default code), and then dial the telephone number. Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...
  • Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5312 and 5324 IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6: Safety Notices

    There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment. Page ii Mitel ® 5312/5324 User Guide – Issue 1, September 2009...

  • Page 7: Power Requirements

    The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques. Page iii Mitel ® 5312/5324 User Guide – Issue 1, September 2009...

  • Page 8: Phone Usage

    The handset supplied with the phone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page iv ® Mitel 5312/5324 User Guide – Issue 1, September 2009...
  • Page 9 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page v Mitel ® 5312/5324 User Guide – Issue 1, September 2009...

  • Page 11: Table Of Contents

    5312 IP Phone Features ........
  • Page 12 Contents Answering and Placing Calls Answering Calls ..............19 Answering Waiting Calls .
  • Page 13 Contents Using Personal Call Routing............33 Placing Conference Calls .
  • Page 14 Contents Hunt Group Supervisor Features ..........50 Accepting or Rejecting Agent Help Calls .

  • Page 15: Getting Started

    Getting Started Welcome The instructions in this guide are for using the Mitel 5312/5324 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

  • Page 16: 5312 Ip Phone Features

    Getting Started 5312 IP Phone Features The 5312 IP Phone is shown here. See “Phone Feature Descriptions” on page 4 for more information about the phone features. 1 – Handset 5 – Dialpad buttons 2 – Display 6 – Programmable buttons 3 –...

  • Page 17: 5324 Ip Phone Features

    5 – Feature buttons 2 – Display 6 – Dialpad buttons 3 – Display buttons 7 – Programmable buttons 4 – Ring/Message Indicator 8 – External speaker Page 3 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...

  • Page 18: Phone Feature Descriptions

    Getting Started Phone Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “5312 IP Phone Features” on page 2 and “5324 IP Phone Features” on page 3 for phone feature locations.

  • Page 19: Feature Buttons

    Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Page 5 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...

  • Page 20: Programmable Buttons

    Places a conference call. Forwards the call to the specified number. Phone Signals The 5312/5324 IP Phone has several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Lit or blinking buttons indicate call or feature activity.

  • Page 21: Comfort And Safety Tips

    Headset Mode before you can use the handset or speakerphone. To turn off Headset Mode and activate the handset and speakerphone: Dial 317 (Headset on/off). HEADSET MODE OFF appears. Page 7 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...

  • Page 23: Personalizing Your Phone

    For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Page 9 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 24: Installing Designation Cards

    Snap the lens tightly into place by applying pressure to both the middle and top of the lens. Secure the option module using the screw from step 1.. Fixed Mylar Lens designation card Option module Page 10 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...

  • Page 25: Changing Volume Levels

    Press a number on the dialpad (1 = lightest, 10 = darkest) that corresponds to your desired contrast level. To save the setting, press # or (Speaker). Page 11 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 26: Changing The Language

    To turn on or turn off background music: Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF) appears. This feature may or may not be enabled for your system. Page 12 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...

  • Page 27: Using Programmable Buttons

    Contact your system administrator for details. • Direct Station Selection/Busy Lamp Field (DSS/BLF) unit • (5324 IP Phones only) Programmable Key Module (PKM) Page 13 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 28: Default Access Codes

    Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Extension Numbers Code Type Code New Code Attendant Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 Page 14 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...

  • Page 29: Acd Agent – Log In/Out

    Call Forward – If No Answer Call Forward – No Answer/Busy Call Logging Change Language Conference Default Station Directory Display Time And Date Do-Not-Disturb Do-Not-Disturb – Cancel Do-Not-Disturb – On/Off Page 15 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 30: Hold – Individual

    Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Reverse Transfer (Call Pick-Up) Ring Intercom Always – On/Off Ring Tone Selection Page 16 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...

  • Page 31: System Forward – On/Off

    Resetting the programmable buttons does not reset button assignments programmed by the system administrator. To reset the feature buttons to the default values: With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears. Page 17 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 32: Resetting The Phone To The Default Settings

    With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press (Special), and then dial 399. Page 18 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...

  • Page 33: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or OFF) appears. Page 19 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 34: Redirecting Calls

    This feature may or may not be enabled for your system. Page 20 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 35: Placing Internal Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Page 21 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 36: Placing External Calls

    (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (000 to 999 or 0000 to 4999). 3. Press # to dial the number. Page 22 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 37: Mitel ® 5312/5324 Ip Phone User Guide – Issue 1, September

    In Numeric Mode, press # for a hyphen (-). • In Numeric Mode, press for a colon (:). • Press #, (Speaker), or lift and replace the handset to save entries. Page 23 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 38: Dialing Station Speed-Dial Numbers

    # to select the location and dial the number. You can also use a Station Speed-Dial button assigned to the number NOTE you are dialing. See “Assigning Speed-Dial Entries to Programmable Buttons” on page Page 24 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 39: Deleting Speed-Dial Entries

    (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to 4999 for System Speed Dial). Page 25 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 40: Using The Directory

    4. Press # while the display shows the entry to dial a number or activate a feature code. Page 26 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 41: Using Account Codes

    Dial 391 followed by the account code, and then press #. This code is used for all calls made from your phone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 27 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 43: Call Features

    You cannot use Handsfree Mode if you are using a headset, or if you have more NOTES than one phone assigned to an extension number. The 5312 IP Phone uses half-duplex audio when using the speakerphone (both parties cannot talk at the same time). To use Handsfree Mode: With the handset on-hook, dial 319.

  • Page 44: Placing Calls On Hold

    If this option is turned off, you must press a Call button to answer calls transferred to your extension. Page 30 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 45: Transferring Calls To External Numbers

    Press (Special), and then dial 379. Forwarding Calls You can use Manual Call Forwarding (see page 32) or System Forwarding (see page 32) to forward calls. Page 31 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 46: Manual Call Forwarding

    To turn on or turn off System Forwarding: Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 32 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 47: Using Personal Call Routing

    For example, a holding call NOTE will recall the extension where it was placed on hold when the hold timer expires. Page 33 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...
  • Page 48 To cancel the Personal Call Routing – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 34 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 49: Placing Conference Calls

    NUMBER appears. This removes you from the conference but leaves the other parties connected. To return to the conference: Press the flashing Call button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 35 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 50: Ending A Conference And Placing All Parties On Hold

    LISTEN ON appears, and you hear a confirmation tone. The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 36 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 51: Using Call Logging

    Press # while the display shows the number. To delete individual call log entries: Press 0 to delete the displayed entry. This feature may or may not be enabled for your system. Page 37 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 52: Using Secondary Extension Buttons

    To change the station password from another phone, see “Using Remote Programming to Change the Password” on page This feature may or may not be enabled for your system. Page 38 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 53: Using Remote Programming To Change The Password

    6. Enter the DND message number (01 to 20), and then enter the second-line message text (if applicable). To use Remote Programming to turn off DND: Follow steps 1. through 4. above, and then dial 371. Page 39 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 54: Using Remote Programming To Forward Calls

    5. Dial 363 (Personal Call Routing On). To use Remote Programming to disable Personal Call Routing: Follow steps 1. - 4. above, dial 362 (Personal Call Routing Off), and then hang up. Page 40 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 55: Messages

    To leave an inter-station message without placing an internal call: 1. Dial 367 (Leave Message). LEAVE MESSAGE ON EXTENSION appears. 2. Enter the extension number. MESSAGE LEFT FOR <name> appears. Page 41 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 56: Viewing And Responding To Messages

    To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press (Message). MSG <message information> appears. 2. Press to delete the displayed message. Page 42 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 57: Using Do-Not-Disturb (Dnd)

    23 for dialpad character descriptions. 4. Press (Speaker) or lift and replace the handset. To turn off DND: Press the DND button. DO-NOT-DISTURB OFF appears. Page 43 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 58: Using Reminder Messages

    To cancel all Reminder Message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder Message: With the handset on-hook, press Page 44 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 59: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 45 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 61: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 47 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 62: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 48 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 63: Other Hunt Group Features

    To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to accept calls. Page 49 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 64: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 50 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 65: Troubleshooting

    The extension number entered does not exist. Retry using a valid extension number. NO UPDATE PERFORMED The feature was not completed or one or more feature conditions were not met. Page 51 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...

  • Page 66: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station or System Speed-Dial code. Page 52 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...
  • Page 67 • You entered the handoff feature code at the exact time the other party on the call disconnected. • The call was terminated for some reason. Page 53 Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009...
  • Page 69 11 emergency, placing 20 name, changing 52 external, placing 22 Diverting hunt group calls 49 forwarding 32 Do-Not-Disturb, using 43 logs, using 37 muting the microphone 29 Page 55 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...
  • Page 70 42 logging out of 48 Microphone, muting 29 types 47 Music, background 12 Uniform Call Distribution (UCD) 47 Mute, using 29 wrap-up timer 48 Page 56 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...
  • Page 71 23 using 23 Stealing calls 50 Queuing for a phone 21 System forwarding 32 Hold 30 information, displaying 31 Record-A-Call, using 36 time and date, setting 52 Page 57 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...
  • Page 72 Troubleshooting tips 52 Voice mail user guides 41 Voice messages deleting 42 leaving 41 listening to 42 Volume levels 11 Waiting calls, answering 19 Wrap-up timer, stopping 48 Page 58 Mitel ® 5312/5324 IP Phone User Guide– Issue 1, September 2009...
  • Page 74 Part No. 550.8035 Issue 1, September 2009 A661/9146A...

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