Determining Your Interactive Whiteboard System's Status - SMART Board M685ix2 Configuration And User's Manual

C H A P T E R 5
Troubleshooting your interactive whiteboard system
Determining your interactive whiteboard
system's status
Use the following table to determine the status of your interactive whiteboard system.
Projector Projector
Power light Service light
Normal operating statuses
Solid green Off
Flashing green Off
Solid amber Off
Flashing amber Off
Solid green Off
Error statuses
Solid green Off
Solid green Off
Solid green Off
Solid green Off
Solid amber Flashing red
32
Pen tray Select Projected
button status image
light
Solid white Correct
Off None
Off None
Off None
Solid amber N/A
Solid white Incorrect
Solid white Correct
Flashing white Correct
Off N/A
N/A None
Touch and Status and related
pen control troubleshooting
Full control The system is operating normally.
If image or sound issues occur, see
the remaining sections of this
chapter for troubleshooting
information.
None The system is starting up.
None The system is in Standby mode.
None The system is entering Standby
mode.
None The interactive whiteboard's
controller module is starting up.
If this process takes longer than 10
seconds, disconnect and then
connect the USB cable from the
interactive whiteboard.
OR
The interactive whiteboard's
controller module is ready to
receive a firmware update or is
applying a firmware update.
Full control There's an issue with the projected
image.
See Resolving image issues on
page 35.
None There's an issue with the
interactive whiteboard.
See Resolving operation issues on
the next page.
Touch only SMART Product Drivers isn't
installed or isn't running correctly on
the connected computer.
None There's an issue with the
connections between the
interactive whiteboard and the other
components of the system.
See Resolving interactive
whiteboard issues on the next
page.
N/A There's an issue with the projector
lamp.
See The "Lamp Failure" message
appears on page 35.