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Appendix C. Warranty, Technical Support, and Service
Obtaining Warranty Protection
To obtain warranty service during the warranty period call AMCC
toll free at (800)-945-7273 or (408) 523-1145 (direct) as soon as
you have identified a problem with your AMCC 3ware Serial ATA
RAID controller unit. You will be issued a return material
authorization (RMA) number. AMCC will send a replacement
within two business days after receipt of the defective unit.
Advanced replacement is available with a credit card number with
authorization in the amount equaling the then current list price of
the AMCC 3ware Serial ATA RAID Controller, including shipping
costs. As soon as practicable thereafter, AMCC will ship the
advanced replacement to you at the address of your choosing. Upon
receipt of the advanced replacement, we ask that you immediately
ship the defective 3ware RAID Controller to AMCC at 455 West
Maude Avenue, Sunnyvale, CA 94085. If AMCC receives the
defective AMCC 3ware Serial ATA RAID Controller from you
within thirty (30) days of the date of shipment of the advanced
replacement, AMCC will destroy your credit card authorization and
you will not be charged for the advanced replacement.
Please use the original packing material contents of the box when
exchanging or returning a product.
AMCC's Technical Support and
Services for 3ware RAID Controllers
Product information, Frequently Asked Questions, software
upgrades, driver files and other support are available through the
3ware World Wide Web site at http://www.3ware.com.
The 3ware software library is accessible at:
http://www.3ware.com/support/download.asp
Web-based software downloads feature upgrading multiple
switches simultaneously.
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3ware 9000 Series Serial ATA RAID Controller Installation Guide
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