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Troubleshooting: Problems and Solutions
Use a screwdriver to remove the black end rail. It aligns and
secures the 3ware RAID controller in the computer chassis
but is not critical for operation.
Q2: The system doesn't begin booting (no BIOS runs)
when the 3ware RAID controller is installed but
boots OK when the controller is removed.
Check the cabling between the drives and the 3ware RAID
controller. A cable plugged in upside down can prevent your
system from running its BIOS.
Q3: The 3ware BIOS screen never appears.
The 3ware RAID controller is not installed properly. Reinstall
the hardware and reboot. There may also be a problem with
the motherboard. Please check the Motherboard
Compatibility List on the 3ware website at http://
www.3ware.com/products/compatibility.asp to see if you
motherboard has been tested by 3ware.
Q4: Some of the drives do not appear in the Disk Array
Configuration Utility's main display.
Your drives are not connected properly to the 3ware RAID
controller. Check that both the power and ATA cables are
connected properly and that the drives are all properly
jumpered. To operate properly, the 3ware RAID controller
requires that drives be set as Single (if available on your
drive) or Master.
Q5: Preventing the 3ware BIOS from installing.
If drives are attached and you do not want to install the 3ware
BIOS, press Alt-b to bypass the BIOS installation when you
start the system. This is useful when booting temporarily from
another device, if the operating system is already installed on
the 3ware unit. This saves the step of changing the boot order
in 3BM and having to change it back again.
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3ware 9000 Series Serial ATA RAID Controller Installation Guide
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