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AMCC 9550SXU16MLB10 - Itec User Manual

Serial ata raid controller
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3ware
®
Serial ATA RAID Controller
Supports the 9000 Series
PN 720-0114-01
March 2005

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Summary of Contents for AMCC 9550SXU16MLB10 - Itec

  • Page 1 3ware ® Serial ATA RAID Controller Supports the 9000 Series PN 720-0114-01 March 2005...
  • Page 2 94085. Trademarks 3ware, Escalade, and 3DM are all registered trademarks of AMCC. The 3ware logo, 3BM, StorSwitch, TwinStor, and R5 Fusion are all trademarks of AMCC. All other trademarks herein are property of their respective owners. Disclaimer AMCC assumes no responsibility for errors or omissions in this document, nor does AMCC make any commitment to update the information contained herein.

  • Page 3: Table Of Contents

    Getting Started with Your 3ware RAID Controller ....17 3ware BIOS Manager (3BM) ........19 Starting 3BM .
  • Page 4 Naming a Unit ........... 114 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 5 Updating the 3ware Driver Under Red Hat ......153 Updating the 3ware Driver Under SuSE ......154 Updating the 3ware Driver Under FreeBSD .
  • Page 6 Index ........... 191 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 7: About This Guide

    3ware controller. This guide assumes that you have already installed your controller in your system. If you have not yet done so, see 3ware 9000 Series Serial ATA RAID Controller Installation Guide for instructions.
  • Page 8 Provides common problems and solutions, and explains error messages. Includes definitions for terms used throughout this guide. Provides compliance and conformity statements, warranty information, and tells you how to contact technical support. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 9: Conventions

    In the sections that describe using 3DM, current controller is used to refer to the controller which is currently selected in this drop-down list. Unit refers to one or more disks configured through 3ware to be treated by the operating system as a single drive. Also known as an array. Array and unit are used interchangeably throughout this manual.
  • Page 10 About This Guide 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 11: Introducing The 3Ware 9000 Series Controller

    Series Controller This chapter includes the following sections: “Product Features” on page 5 “What’s New With the 3ware 9000 Series Controller” on page 6 “System Requirements” on page 6 “Understanding RAID Concepts and Levels” on page 8 “Determining What RAID Level to Use” on page 12...

  • Page 12: What's New With The 3Ware 9000 Series Controller

    PCI slots that comply with PCI 2.2 or above standards. PCI slot that meets the Plug and Play and PC99 specifications. For all 3ware 9000 series models, install the card in a 64-bit, Note: 66 MHz PCI or PCI-X slot for best performance.
  • Page 13 Other Requirements Adequate air flow and cooling Adequate power supply for drives 3DM 2 (3ware Disk Manager) displays information in a browser. It requires the following: Internet Explorer 5.5 and later or Mozilla 1.2 or later JavaScript must be enabled...

  • Page 14: Understanding Raid Concepts And Levels

    When you work with 3ware software, “unit” is the term used to refer to an array of disks that is configured and managed through the 3ware software.

  • Page 15: Available Raid Configurations

    The stripe size is configurable in the 3ware BIOS Manager (3BM) and in the 3ware Disk Manager (3DM 2). Requires a minimum of two drives.
  • Page 16 Fault tolerance is a basic requirement for mission critical systems like web and database servers. 3ware uses a patented technology, TwinStor®, on RAID 1 arrays for improved performance during sequential read operations. With TwinStor technology, read performance is twice the speed of a single drive during sequential read operation.
  • Page 17 12-drive RAID 50 array. Single Disk A single drive that has been configured as a unit through 3ware software. (3BM, 3DM 2, or CLI). Like disks in other RAID configurations, single disks contain 3ware Disk Control Block (DCB) information and are seen by the OS as available units.

  • Page 18: Determining What Raid Level To Use

    RAID 10 Combination of RAID 0, RAID 1, single disk RAID 5 + hot spare RAID 10 + hot spare Combination of RAID 0, RAID 1, hot spare, for single disk 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 19 If the combined capacity of the drives to be connected to a unit exceeds 2 Terabytes (TB), you can enable auto-carving when you configure your units. www.3ware.com Depending on the number of drives, a RAID 50 may contain from 2 to 4 subunits. For example, with 12 drives, possible RAID 50 configurations include 2 subunits of 6, 3 subunits of 4, or 4 subunits of 3.

  • Page 20: 3Ware Tools For Configuration And Management

    3DM can be used locally (on the system that contains the 9000) or remotely (on a system connected via a network to the system containing the 9000). For details about working with 3DM, see “3ware Disk Manager (3DM 2)” on page 27.

  • Page 21: 3Ware Cli (Command Line Interface)

    3DM 2 is the current version of the 3ware Disk Manager. Throughout this manual, it is referred to interchangeably as 3DM and 3DM 2. 3ware CLI (Command Line Interface) The 3ware CLI provides the functionality available in 3DM through a Command Line Interface.
  • Page 22 Write Cache and CLI. When write cache is enabled, data will be stored in system cache, 3ware controller cache, and drive cache before the data is committed to disk. This allows the system to process multiple write commands at the same time, thus improving performance. However when data is stored in cache, it could be lost if a power failure occurred.

  • Page 23: Getting Started With Your 3Ware Raid Controller

    To install your controller and drives, follow the instructions in 3ware 9000 Series Serial ATA RAID Controller Installation Guide. If you do not have a hardcopy of this manual, you can download it from the 3ware website at http:/ /www.3ware.com/support/userdocs.asp Configure the RAID Unit and Drives You may want to review the information under “Understanding RAID...
  • Page 24 Manager (3DM). If you want to use 3DM for configuration, go ahead and boot to the OS, install the drivers and the 3DM 2 software, and then configure your units. For details about using 3DM, see “3ware Disk Manager (3DM 2)” on page 27.

  • Page 25: 3Ware Bios Manager (3Bm)

    3ware BIOS Manager (3BM) This section describes the basics of using 3ware BIOS Manager (3BM), one of the tools you can use to configure and maintain the units connected to your 3ware 9000-series RAID controller. For information about doing particular tasks in 3BM, refer to the later sections in this guide.

  • Page 26: Starting 3Bm

    ----Press <Alt-3> to access 3ware BIOS Manager ---- Figure 5. 3ware BIOS Screen Press Alt-3 immediately to bring up the 3ware BIOS Manager (3BM). Normally your 3ware configuration remains on-screen for just a few seconds. However, if a unit has degraded, the screen indicates the problem and remains on your screen longer.
  • Page 27 BIOS software. Although similar to 3BM, some screens and features are different for the 7000/8000-series. For detailed information, see the version of the 3ware Escalade ATA RAID Controller User Guide that supports the 7000 and 8000 series controllers.

  • Page 28: Working In The 3Bm Screens

    3ware 7000/8000-series controller, and contain data that needs to be updated before your 3ware 9000 series controller can use them. (If you want to move a unit from a 7/8000 controller to the 9000 controller, you must convert the drives first.
  • Page 29 “Replacing an Existing Controller with a New Controller,” in the 3ware 9000 Series Serial ATA RAID Controller Installation Guide.) When some of the drives are remaining from a unit, you can power down and add the missing drives to complete the unit. To use drives that are listed here in other units, you must first delete them.
  • Page 30 Policy screen. Shift+F5 Any key Page Up Page Down [Available only when there are multiple units and a unit is highlighted.] F1 or Alt-F1 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 31: Displaying Advanced Details

    You can get help with using 3BM while you are in the BIOS manager. Press F1 or Alt-F1 at any time. A description of the basic 3BM tasks appears. When you’re finished using help, press Esc to close the help window. www.3ware.com Displaying Advanced Details...

  • Page 32: Exiting The 3Bm Configuration Utility

    Any changes made to policies are saved when you leave the Policy screen. Pressing F8 is not required to save those changes. For details about changing policies, see “Setting Policies for a Controller through 3BM” on page 76. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 33: 3Ware Disk Manager (3Dm 2)

    Note: for use in the OpenSSL Toolkit (http://www.openssl.org/). 3ware Disk Manager 2 (3DM 2), allows you to view the status of and manage 3ware RAID controllers and associated drives. 3DM runs as a service under Microsoft Windows, and as a daemon under Linux. When it is running, you can use your browser to view status and perform administrative tasks locally or remotely.

  • Page 34: Browser Requirements For 3Dm

    888, use the following line: pref(“network.security.ports.banned.override”, “888”) This file is located at: /usr/lib/mozilla/defaults/pref/all.js Because 3DM may be viewed in different browsers, the For security reasons, some web browsers do not allow 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 35: Installing 3Dm

    Installing 3DM 3DM 2 can be installed from the main 3ware CD that came with your 3ware RAID controller. You can also download the current version from the website at http://www.3ware.com/support/download.asp. 3DM must be installed on the system in which the controller is installed. 3DM does not have to be installed on remote systems in order to remotely manage a 3ware controller.
  • Page 36 This is typically the local host name. If you do not want email alerts to be sent to anyone, in these fields and click Next to go on to the next None” <file server name> 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 37 To do so, click View Certificate and then click Install Certificate. Figure 12. Security Alert dialog box When the first 3DM screen appears in your browser, log in as Administrator and use the default password, www.3ware.com Installing 3DM 3ware...

  • Page 38: Uninstalling 3Dm Under Microsoft Windows

    Directory (CD) to that directory (for example: the following procedure at step 3, substituting your installation directory. To start the installation Insert the 3ware software installation CD-ROM for Linux into the CD- ROM drive. Mount the CD-ROM disk: mount /dev/cdrom /mnt...
  • Page 39 (default is yes) If you want to be able to use 3DM for remote administration, change this to No. Change the directory and then eject the CD-ROM disk when finished: cd /home eject cdrom www.3ware.com Installing 3DM...

  • Page 40: Uninstalling 3Dm Under Linux Or Freebsd

    3DM runs as a service under Windows, and as a daemon under Linux. It is a good idea to leave 3DM running on the system that contains your 3ware RAID controller. That way email alerts can be sent by 3DM, and administrators can manage the controller remotely, if remote administration is enabled.

  • Page 41: Starting 3Dm Under Linux

    Linux, use “http://” instead of “https://”. The 3DM login screen appears. Starting 3DM under Microsoft Windows From the Start menu, choose Programs > 3ware > 3DM 2. Your default browser opens and displays the URL for your local controller. The default URL is https://localhost:888/.

  • Page 42: Viewing 3Dm Remotely Via A Standard Web Browser

    Viewing 3DM Remotely via a Standard Web Browser When remote administration is enabled, you can use 3DM to check status and administer your 3ware RAID controller from a browser on any computer, over an internet connection. You do not need to install the 3DM software on the remote computer.

  • Page 43: Working With The 3Dm Screens

    The main area of the page provides summary or detail information about your 3ware RAID controller and the resources connected to it. As you work in 3DM, the Messages area just below the menu bar displays information about the results of commands you have selected.

  • Page 44: 3Dm Menus

    3DM will use for listening. Help lets you access information about using 3DM, and provides access to an electronic copy of this User Guide. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 45: Viewing Information About Different Controllers In 3Dm

    Throughout these instructions, current controller is used to If you click Refresh on the browser window, you will be Description Provides basic information about each 3ware RAID controller in your system. To see this page, click Summary in the menu bar.
  • Page 46 3DM will use for listening. 3DM 2 Settings To view this page, click bar. 3ware 9000 Series Serial ATA RAID Controller User Guide on the on the menu...

  • Page 47: Setting Up 3Dm Preferences

    User access level allows the user to view pages within 3DM. These passwords work independently of each other. The default password for both the User and Administrator is “3ware”. Passwords are case sensitive. You can only change passwords if you are logged in as Administrator. If you change the Administrator password, you will be automatically logged out, and must log back in with the new password.

  • Page 48: Managing E-Mail Event Notification

    Event notification can only occur while 3DM is running, so it is recommended that 3DM be left running on the system that contains the 3ware RAID controller.

  • Page 49: Enabling And Disabling Remote Access

    Setting the Frequency of Page Refreshes Since the status of the drives attached to your 3ware RAID controller can change while you are viewing information about them in 3DM, it’s important to refresh the page information regularly. That way you can be assured that the information you see in 3DM is current.
  • Page 50 Note: select Never in the Minutes Between Refresh field. You can then refresh manually by clicking Refresh on your web browser. If you don’t want 3DM to refresh the screen automatically, 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 51: 3Dm 2 Reference

    Unit Details Page Drive Information Page SMART Details About Drive at Particular Port Page Controller Settings Page Scheduling Page Maintenance Page Alarms Page Battery Backup Page 3DM 2 Settings Page Controller Summary Page Figure 15. Controller Summary Page www.3ware.com 3DM 2 Reference...
  • Page 52 The Summary page appears after you first logon to 3DM, and when you click the Summary link in the menu bar. The Summary page provides basic information about each 3ware RAID controller in your system. To see details about the units in a controller, click the link in the ID column.

  • Page 53: Controller Details Page

    The number of units on the controller. # of Drives. The number of drives connected to the controller. Download Error Log: Click on this link to download the firmware error log to your computer. This feature is important when contacting AMCC for www.3ware.com 3DM 2 Reference...

  • Page 54: Unit Information Page

    RAID 5, RAID 10, RAID 50, Single Disk, JBOD, or Spare. For details about each of the RAID levels, see “Understanding RAID Concepts and Levels” on page 8. Capacity. The logical capacity (size) of the unit. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 55: Unit Details Page

    RAID 5 unit made up of three subunits, each of which contains one drive, will include details about the unit and each subunit, as shown in www.3ware.com 3DM 2 displays the capacity (in MBytes or GBytes) the 3DM 2 Reference...
  • Page 56 If the Type is Disk, Single Disk, JBOD, or Spare, the port to which the drive is connected is shown. For multiple drive units, the port numbers are shown in the subunits section. The port number is a link to the Drive Information page. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 57: Drive Information Page

    3DM screens. No storage capacity is actually lost; the size has simply been calculated differently for consistency. Serial #. The serial number of the drive. The firmware version of the drive. Firmware. The unit the drive belongs to, if applicable. Unit. www.3ware.com 3DM 2 Reference...

  • Page 58: Smart Details About Drive At Particular Port Page

    Consult your disk drive manufacturer for information on how to interpret the SMART data. The SMART data meaning varies by disk drive manufacturer and model. In most cases, the status of the drive will not correspond to 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 59: Controller Settings Page

    The 5 radio buttons let you set the ratio at which background tasks are performed in comparison to I/O. The furthest left buttons set the firmware to the fastest settings for background tasks settings. This means, maximum www.3ware.com 3DM 2 Reference...
  • Page 60 For 9000-series controllers, a Disable Write Cache on Unit Degrade setting can be set in 3ware BIOS Manager (3BM). You can see if this setting is enabled in the Other Controller Settings field at the bottom of this Controller Settings page.
  • Page 61 JBOD more information about this feature, see “Exporting JBOD Disks” on page 77. www.3ware.com The policy Continue on Source Error During Rebuild is Auto-carving can be enabled or disabled by selecting the Number of drives that will spin up at the...

  • Page 62: Scheduling Page

    Verify tasks (also applies to media scans) Self-tests You select the type of task for which you want to set the schedule from the drop-down list at the top of the page. Indicates whether write cache will 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 63 The UDMA mode can become downgraded in the event that cable CRC errors are encountered, requiring multiple retries to read sectors. In severe cases, the www.3ware.com Scheduling of these tasks is only available on the 9000- Only the checked tasks will be run during the scheduled...

  • Page 64: Maintenance Page

    Alarm. Maintenance Page Figure 23. Maintenance Page The Maintenance page appears when you choose Management > Maintenance from the menu bar. This test checks to see whether SMART 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 65 In 9000-series controllers, rescan checks empty ports for newly plugged in drives. If those drives were previously part of a 3ware RAID configuration and they still have valid DCB (Disk Configuration Block) information on them, the controller tries to piece them back together into a working unit. If a working unit can be formed, it will appear in the Unit Maintenance list when the scan is complete, and the operating system will be notified of the unit.
  • Page 66 The port to which the drive is connected. Port. The model of the drive. Model. The capacity (size) of the drive. Capacity. In 8000-series controllers, only JBOD units can be removed 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 67 Rebuild schedule, so turning on scheduling for Rebuild will pause initialization, as well.) For more information about initialization, see “About Initialization” on page 119. www.3ware.com Physically removing drives which are not in hotswap If the unit has not previously been initialized and you click...
  • Page 68 You can adjust the I/O rate with the radio buttons on the Controller Settings page. For more information, see “About Migration” on page 123. Once migration of a unit is started, it cannot be cancelled. 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 69 Deletes the selected unit and allows you to use the drives to create another unit. The drives appear in the list of Available Drives. www.3ware.com Before you click Remove Unit, make sure the unit you Physically removing drives which are not in hotswap...
  • Page 70 Before you click Delete Unit, make sure the unit you are When a unit is deleted, the data will be permanently Physically removing drives which are not in hotswap 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 71 RAID level drop-down. The default stripe size of 64KB will give the best performance with applications that have many sequential reads and writes. A larger stripe size will give better performance with applications that have a lot of random reads www.3ware.com...

  • Page 72: Alarms Page

    If desired, you can reduce the frequency with which information refreshes in 3DM 2, or disable refresh temporarily, on the 3DM 2 Settings page. Alarms Page Figure 26. Alarms Page If the configuration window disappears while you are 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 73 3DM. The time shown for alarms generated by 9000-series controllers is the time received by the driver from firmware. The specific text relating to the alarm condition. Message. www.3ware.com 3DM 2 Reference...

  • Page 74: Battery Backup Page

    Indicates if the BBU is able to backup the 3ware RAID controller or not. If the BBU is “Ready”, write cache can be enabled on the 3ware RAID controller. When the status is not “Ready,” write caching is automatically disabled on all units attached to the controller.
  • Page 75 This is the amount of time that the battery backup unit can protect the data in the 3ware RAID controller's cache memory. This field is set to zero at the start of a new test and is updated after the test completes. A capacity of zero will also show if the BBU is disconnected and then reconnected.

  • Page 76: 3Dm 2 Settings Page

    E-mail Notification Use the fields in this section to set up and manage notifications of events by e- mail. Send E-mail. This field determines whether e-mail notification is Enabled or Disabled. 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 77 Use the fields in this section to set the passwords for the User and Administrator. When 3DM is first installed, the default password for both is 3ware Select the access level for which you are setting the Change Password For.
  • Page 78 Failure to do so will cause 3DM to stop responding and you will have to restart it by hand. Change Port button. This field enables or disables the ability for Saves a new port number. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 79: Configuring Your Controller

    To see details about a particular controller in 3DM Start 3DM and log in. The 3DM Controller Summary page appears, listing all the 3ware controllers installed in your system. The right-most column of the list shows the status of each controller.
  • Page 80 Note: want to work with, press Ctrl-Alt-Del to restart your computer and try again For details about working with 3BM, see “3ware BIOS Manager (3BM)” on page 19. Throughout this manual, the term current controller is used If you accidentally bypass display of the controller you...

  • Page 81: Viewing Controller Policies In 3Dm

    You can view the current state of controller policies in 3DM, in the Other Controller Settings section of the bottom of the Controller Settings Page. Changes to these policies can only be made in 3ware BIOS Manager (3BM). Number of drives per spinup...

  • Page 82: Setting Policies For A Controller Through 3Bm

    Spinup allows drives to be powered-up into the Number of drives that will spin up at the The delay time (in seconds) between drive Indicates whether write cache will Indicates whether the type of staggered spinup is 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 83: Exporting Jbod Disks

    Figure 29. 3BM Policy Screen Exporting JBOD Disks By default, JBOD disks (unconfigured disks) connected to the 3ware RAID controller are not exported to the operating system. This means that any drives you leave unconfigured are not seen by the operating system, and cannot be used for storage.

  • Page 84: Enabling And Setting Up Staggered Spinup

    At the main 3BM screen, Tab to Policy and press Enter. It is recommended that JBODs not be made available to the If you enable the Export JBOD Disks option, the controller 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 85: Disabling Write Cache On Unit Degrade

    RAID layer (using some redundancy) on top of the 3ware RAID configuration. If case of a second drive failure, the software RAID layer can still provide redundancy since no data was lost.
  • Page 86 These chunks are sometimes known as multiple LUNs (logical units), however through the 3ware documentation, they are referred to as volumes. 3ware firmware supports a maximum of 8 volumes per controller, up to a total of 16 TB. Note: and FreeBSD 5.x.
  • Page 87 When volumes have been created through auto-carving, they cannot be deleted except by deleting the unit. If you create a bootable unit that has multiple volumes, the first volume is always used as the boot device. www.3ware.com Setting Policies for a Controller through 3BM...
  • Page 88 Configuring Your Controller 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 89: Configuring Units

    Configuring Units A unit is any configured disk or array of disks connected to your 3ware RAID controller. This section includes instructions for performing the following configuration tasks: Creating a New Unit Creating a Hot Spare Enabling and Disabling the Unit Write Cache...

  • Page 90: Configuring Units In 3Dm Via The Maintenance Page

    You can also have 3DM rescan the controller, if you have added drives or units. For information about working in 3DM, see “3ware Disk Manager (3DM 2)” on page 27. Figure 30. 3DM Maintenance Page...

  • Page 91: Creating A New Unit

    Unit” on page 103.) If drives are listed under “Incomplete Drives and Others,” they must be deleted before they can be used. If you want to add drives to be used in the unit, see “Adding a Drive through 3DM” on page 110. www.3ware.com Creating a New Unit...

  • Page 92: Creating A Unit Through 3Dm

    In the dialog box that appears, select the RAID configuration you want. If stripe size applies to the RAID type you select, select a Stripe Size. Creating a unit erases all data on all drives. Although 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 93: Creating A Unit Through 3Bm

    When you select a drive, an asterisk appears next to it in the left most column (see Figure 32). If you want to use all available drives, press Alt-A to select them all. Tip: www.3ware.com For RAID 5 units with 5 or more disks, and RAID 50 Creating a New Unit...
  • Page 94 You can also press Alt-C to choose Create Unit. Tip: On the 3ware Disk Array screen, make sure that the proper drives are listed (see Figure 33 for an example for RAID 5). Figure 33. Create Disk Array Display, RAID 5 Example...
  • Page 95 Tab to the OK button and press Enter to confirm creation of the unit. You are returned to the main 3BM screen. Note: The array is not actually created and no data is overwritten until you have finished making all your changes and press F8. www.3ware.com Creating a New Unit...
  • Page 96 For more information, see “Initializing Units” under “Configuring Units” in 3ware 9000 Series Serial ATA RAID Controller Installation Guide. For RAID 5 units with 5 or more disks, and RAID 50 units...

  • Page 97: Ordering Units In 3Bm

    Right-click on the drive and select Create Volume. Follow the steps that appear on-screen to create a volume and to assign a drive letter. To partition and format under Linux Boot the system and log in as root. Open a terminal window. www.3ware.com Creating a New Unit...

  • Page 98: Creating A Hot Spare

    It’s a good idea to create a hot spare after you create a redundant unit. In order to replace a failed drive, a hot spare must have the same or larger storage capacity than the drives it is replacing. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 99: Specifying A Hot Spare Through 3Dm

    For example, one drive might be 122 GB, and the other 123 GB, even though both are sold and marketed as “120 GB drives”. 3ware drive coercion uses the same capacity for both of these drives so that one could replace the other.

  • Page 100: Specifying A Hot Spare Through 3Bm

    3BM will notify you. If the drive you designated as a spare is not large enough 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 101: Enabling And Disabling The Unit Write Cache

    Write cache settings are not applicable for an unconfigured disk (JBOD). Note: cache on 3ware RAID units. Enabling and Disabling the Unit Write Cache through Choose Management > Controller Settings from the menu bar. In the Unit Write Cache section of the Controller Settings Page, select the Enabled or Disabled option for each unit.

  • Page 102: Enabling Or Disabling The Write Cache Through 3Bm

    Tab to the OK button and press You return to the main 3BM screen. When you are finished making changes, press F8 to save them and exit 3BM. Enter to select it. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 103: Setting Unit Policies Through 3Dm

    Note: units through 3DM, and when using 3BM, you can set the policy “Continue on source error during rebuild” when creating a unit. www.3ware.com Setting Unit Policies through 3DM You can also set both of these policies when you create...

  • Page 104: Changing An Existing Configuration

    You can also use RLM to change the stripe size of a unit. These changes can be made using 3DM2 or the CLI. Instructions for using migrate in 3DM2 are described below. For information about CLI, see 3ware 9000 Series Serial ATA RAID Controller CLI Guide.
  • Page 105 Note: through the CLI. Table 6: Valid Migration Paths Source Single JBOD www.3ware.com Changing An Existing Configuration Removing a drive while migrating a unit must be done Destination Single JBOD Spare...

  • Page 106: Changing Raid Level

    RAID 5 with 256KB stripe size. The steps below describe how to change a RAID level in 3DM2. If you want to migrate and reduce drives, you must use the 3ware 9000 Series Serial ATA RAID Controller CLI Guide Note: Once migration starts, the unit stays in the migrating state until the migration process is complete.

  • Page 107: Expanding Unit Capacity

    Inform the operating system of the change, as described below. Note: You can also perform these steps using the CLI. For more information, see the 3ware 9000 Series Serial ATA RAID Controller CLI Guide. www.3ware.com Changing An Existing Configuration You can only migrate a unit to a RAID level that has the...

  • Page 108: Informing The Operating System Of Changed Configuration

    Go to Administrative Tools > Computer Management, and then select Disk Management in the list on the left. This step can only be done after the system has completed <enter>. sync 3ware 9000 Series Serial ATA RAID Controller User Guide <enter>, sync <mount...

  • Page 109: Deleting A Unit

    “Unsupported DCB,” indicating that they were previously part of a unit on a 3ware 7000/8000 series controller, they must be deleted before you use them. (If you want to move a unit from a 7/8000 controller to the 9000 controller, you must convert the drives first.
  • Page 110 Delete Unit (Figure 41). Figure 41. Deleting a Unit Through 3DM When a message asks you to confirm, click OK. If a unit is not unmounted and you delete it, 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 111: Deleting A Unit Through 3Bm

    “Unsupported DCB,” select it in a similar manner and then select Delete Unit, even though it appears in the list Incomplete Drives and Others. www.3ware.com If you want to delete an incomplete drive or unusable Deleting a Unit...

  • Page 112: Removing A Unit

    This allows the drives to be reassembled into a unit again on this controller, or if moved to another controller. Any data on the unit will be lost once the unit is 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 113: Removing A Unit Through 3Dm

    In the Unit Maintenance table on the Maintenance Page, select the unit you want to remove and click Remove Unit. www.3ware.com It is important to remove the unit through software, You can also remove a drive, if you want to force a degrade...

  • Page 114: Removing A Unit Through 3Bm

    If you have a hot swap carrier, you can do this without shutting down the system. Even though removing a unit is supported in 3BM, you can Physically removing drives which are not in hot 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 115: Moving A Unit From One Controller To Another

    Moving a Unit from One Controller to Another After you have configured a unit on a 3ware 9000 series controller, you can move it to a different 3ware 9000 series controller, and retain the configuration on the new controller. This is referred to as “array roaming.”...

  • Page 116: Adding A Drive Through 3Dm

    3DM without powering down the system. Without hot swap carriers, you should not add a drive via 3DM. Simply power down to add the applicable drives. Refer to the 3ware 9000 Series Serial ATA RAID Controller Installation Guide for more details.

  • Page 117: Removing A Drive

    If you have a hot-swap carrier and want to physically remove a drive from your system without powering it down, you must first remove it through the 3ware software. This is useful if you know that a drive is developing a problem and you want to replace it, or to replace a drive which has already failed.
  • Page 118 When 3DM asks you to confirm that you want to remove the drive, click You can now remove the drive from your system. If you removed a drive that was part of a unit, the unit may become degraded, as shown in (Figure 45). 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 119: Rescanning The Controller

    For more details about how the Rescan feature works, see the information in the Reference section, under “Maintenance Page” on page 58. To rescan the controller through 3DM In 3DM, choose Management > Maintenance. On the Maintenance Page, click Rescan Controller. www.3ware.com Rescanning the Controller...

  • Page 120: Naming A Unit

    A name can be up to 21 characters, and can include dashes and underscores. Click the Save Names button. If you want to cancel your change before saving it, click the Reset Note: Names button. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 121: Maintaining Units

    In addition, 3ware BIOS Manager (3BM) and 3ware Disk Manager (3DM) provide tools to let you check unit and drive status, and manually start background maintenance tasks. 3DM also lets you review alarms and errors and schedule background maintenance tasks.
  • Page 122 “Controller Details Page” on page 47 “Unit Information Page” on page 48 “Unit Details Page” on page 49 “Drive Information Page” on page 51 “SMART Details About Drive at Particular Port Page” on page 52 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 123: Reviewing Alarms And Errors

    The Alarms page in 3DM shows a log of all events (also called Asynchronous Event Notifications, or AENs) that have occurred on units. These events include alarms that occur when the 3ware RAID controller requires attention, such as when a disk unit becomes degraded and is no longer fault tolerant.

  • Page 124: Downloading An Error Log

    You can download an error log containing information from the firmware log. This can be useful when troubleshooting certain types of problems. For example, you might want to send the saved file to 3ware Customer Support for assistance when troubleshooting.

  • Page 125: About Background Tasks

    Although you can use the unit while it is being initialized in the background, initialization does slow I/O performance until completed. You can adjust how much initialization will slow performance by setting the rate at which it www.3ware.com About Background Tasks That is, if...

  • Page 126: Initialization Of Different Raid Types

    RAID 1 and RAID 10 units do not need to be initialized when they are created to be fault tolerant and are immediately available for use with full performance when created. Units that do not need to be immediately initialized for full 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 127: Auto Initialization After Power Failure

    (or set of drives). Auto Initialization After Power Failure The 3ware controller detects and handles power failures. This mechanism is intended to ensure that redundant units have consistent data and parity. When a redundant unit is unexpectedly shutdown, there is a possibility some data and parity may be inconsistent.

  • Page 128: About Verification

    (within a couple of minutes). If 3DM is running and E-mail notification is enabled, an event notification will be sent to specified users when the rebuild process is complete. With the 3ware 9000 series controller, rebuilds on multiple units can take place simultaneously. About Verification...

  • Page 129: About Migration

    How Errors Are Handled Verification makes use of the same error checking and error repair techniques used during ordinary use of drives configured through 3ware RAID controllers. When verification encounters an error, the controller typically retries the command.

  • Page 130: About Self-Tests

    “Rebuilding Units” on page 130 and “Verifying a Unit through 3DM” on page 135. For details about scheduling rebuild, verify, and other tasks, see “Scheduling Background Tasks” on page 125. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 131: Scheduling Background Tasks

    Sometimes you may want to manually start rebuild and verify tasks. For information about how to do so, see the procedures under “Rebuilding Units” on page 130 and “Verifying Units” on page 135. www.3ware.com Scheduling Background Tasks...

  • Page 132: Viewing Current Task Schedules

    Migration receives higher priority than all other background tasks. 3ware 9000-series RAID controllers can work on multiple units at the same time. This means that if you have both a redundant unit and a non-redundant unit, the verification of the redundant unit and the media scan of the non- redundant unit will occur at the same time.

  • Page 133: Turning On Or Off Use Of A Task Schedule

    To turn on or off use of the current Verify or Rebuild task schedule Choose Management > Schedule from the menu bar. www.3ware.com Scheduling Background Tasks When you first use 3DM, daily schedules exist with 24 hour...

  • Page 134: Removing A Task Schedule

    Select the checkbox next to the schedule(s) you want to remove. Click the Remove Checked button. The page refreshes, and the selected schedule(s) are removed. You can now add another schedule. 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 135: Adding A New Task Schedule Slot

    Initially, these tests are set to run every 24 hours. You can change the schedule for when they are run, and you can disable the tests, if you prefer not have to have them performed. www.3ware.com Scheduling Background Tasks The scheduled tasks can be added in any order. For example...

  • Page 136: Rebuilding Units

    In a 4-drive RAID 10 configuration, up to two drives can be rebuilt. In a 6-drive configuration, up to three drives can be rebuilt. In These tasks will only be run during scheduled times if they 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 137: Rebuilding A Unit Through 3Dm

    Rebuild Unit button. When a dialog box displays available drives, select the drive you want to replace the degraded drive and click OK. www.3ware.com If a rebuild fails, check the Alarms page for the reason. If Rebuilding Units...

  • Page 138: Rebuilding Units Through 3Bm

    A red message box informs you that the unit is degraded, and suggests some possible approaches. Figure 48 shows an example of a degraded- array message. If you need to cancel a rebuild, you can do so by using the 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 139 Enter to select it (see Figure 49). An asterisk appears in the left most column to indicate the drive is selected. Press Tab to select the degraded unit and press Enter to select it. www.3ware.com Rebuilding Units...

  • Page 140: Cancelling A Rebuild And Restarting It With A Different Drive

    Press F8 to save your changes and exit 3BM. The unit will begin rebuilding about ten minutes after the operating system finishes loading and the 3ware driver has loaded. Cancelling a Rebuild and Restarting It with a Different Drive When you start a rebuild from 3BM, you cannot cancel from within the 3BM interface;...

  • Page 141: Verifying Units

    Verify Unit. 3DM puts the selected unit in verifying mode. If verify scheduling is not enabled on the Scheduling page, the verification process begins almost www.3ware.com If the unit has not previously been initialized and you Verifying Units...

  • Page 142: Verifying A Unit Through 3Bm

    Tab to the Verify Array field, change the setting to Yes. Figure 50. Verifying a Unit Tab to the OK button and press Enter again to select it. Verification of the selected unit starts immediately. 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 143 If the unit is already in a state of rebuild, initialization, or verification, the unit cannot be verified in 3BM. You must boot the system and let the task finish in the background. www.3ware.com...
  • Page 144 Maintaining Units 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 145: Maintaining Your Controller

    Maintaining Your Controller This section contains instructions for how to perform tasks that help you maintain your controller, including: Determining the Current Version of Your 3ware Driver Updating the Driver and Firmware Viewing Battery Information Testing Battery Capacity Determining the Current Version of Your...

  • Page 146: Updating The Driver And Firmware

    Under Windows, you can follow the first 8 steps under “Updating the 3ware Driver Under Windows XP” on page 146. You can also use the 3ware Command Line Interface to check the version. For more information, see 3ware 9000 Series Serial ATA RAID Controller CLI Guide.

  • Page 147: Updating The 3Ware Driver And Firmware Under Windows

    Note: system. Restarting is always required if you update the firmware. In addition, if you boot from a unit on a 3ware RAID controller, updating the driver will require that you restart the system. To update the 3ware driver and firmware using the update utility Download and extract the driver files, as described on page 140.
  • Page 148 Maintaining Your Controller Figure 51. Update Utility Progress Dialog (System Check) When the 3ware Driver/Firmware Update dialog box appears, it shows available updates for the device driver and for the firmware. Figure 52. Update Utility Showing Available Drivers If either your driver or firmware are current, the screen reflects that.
  • Page 149 Figure 53. Update Utility Showing Drivers Already Current If the firmware image is not found with the driver files, you will see an error message, and the 3ware Driver/Firmware Update dialog box will show only the Driver as available. Figure 54. Error Message When the Firmware Image is Missing www.3ware.com...
  • Page 150 Doing so will render the controller unusable. If you have multiple controllers in your system, your screen Do not power off the system while the firmware is 3ware 9000 Series Serial ATA RAID Controller User Guide Only the driver is available, because the firmware image was not found.

  • Page 151: Using The Update Utility With Multiple Controllers

    To update the firmware on multiple controllers Follow steps 1 through 5 above, under “Updating the 3ware Driver and Firmware Under Windows” on page 141. www.3ware.com...

  • Page 152: Updating The 3Ware Driver Under Windows Xp

    Firmware Under Windows.” Updating the 3ware Driver Under Windows XP If you prefer, you can update the 3ware driver through the Windows Device Driver Manager, instead of using the Update Utility described above. To update the 3ware driver under Windows XP (Note that during this process, you will step through driver installation wizards twice.)
  • Page 153 Click on the Hardware tab and then click on the Device Manager tab. Open the SCSI and RAID Controllers selection. Locate and double-click on the applicable 3ware Serial ATA RAID Controller. The 3ware Escalade 9000 Series ATA RAID Controller Properties dialog box appears.
  • Page 154 12 When you reach the Hardware Update Wizard screen shown in Figure 59, select “Install from a list or specific location (Advanced)” and then click Next. Figure 59. Upgrade/Install Device Driver Wizard 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 155 Next. Figure 60. Search for Driver Screen 14 When the Select the Device Driver screen appears (Figure 61), click the Have Disk… button. Figure 61. Select the Device Driver Screen www.3ware.com Updating the Driver and Firmware...
  • Page 156 The wizard begins installing the driver. You will see a progress box during installation. 17 If the Digital Signature Not Found screen appears, click Yes to continue and follow the instructions to complete the driver installation. 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 157 Figure 64. Found New Hardware Screen 20 Choose “No, not this time” and click Next. At the next screen, leave the selection as “Install the software automatically.” Click Next and follow the prompts on the screen. www.3ware.com Updating the Driver and Firmware...
  • Page 158 Maintaining Your Controller 21 When the second Completing the Found New Hardware screen appears, click Finish. Figure 65. Completing Found New Hardware Wizard 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 159: Updating The 3Ware Driver Under Red Hat

    Updating the 3ware Driver Under Red Hat Download and extract the driver, as described on page 140. Backup any critical data prior to updating the 3ware driver. Change the directory to the location with the extracted driver. Copy the files to the appropriate directory.

  • Page 160: Updating The 3Ware Driver Under Suse

    Download and extract the driver, as described on page 140. Backup any critical data prior to updating the 3ware driver. Change the directory to the location with the extracted driver. Copy the files to the appropriate directory.

  • Page 161: Updating The 3Ware Driver Under Freebsd

    If you are using lilo, use lilo to update to the boot loader. You should see a printout of kernels that are able to boot on this system after running lilo. 10 Reboot, if booted from the 3ware controller. Otherwise, continue with step 11. The driver is now updated.

  • Page 162: Viewing Battery Information

    The Battery Backup Unit (BBU) is an add-on card that can be attached to a 3ware 9000 RAID controller to supply power from a battery pack in the event of a system power loss. This allows the controller to use write-caching for optimal performance and to preserve data in the event of a system power failure.

  • Page 163: Testing Battery Capacity

    After the battery test starts, you will see the voltage start dropping; eventually the battery voltage will say "LOW". This is part of the battery test. After the voltage drops to a point, it will start charging again, and the www.3ware.com Testing Battery Capacity...
  • Page 164 To test the battery in a BBU in 3BM At the main 3BM screen, tab to the BBU button and press Enter. Tab to Test Battery Capacity and press Enter. Figure 68. Battery Backup Information Screen in 3BM 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 165: Troubleshooting: Problems And Solutions

    Before Contacting Customer Support Three screens in 3DM 2 provide controller version and status information that can be helpful when contacting 3ware Customer Support with questions or for troubleshooting: Controller Summary, Unit Details, and Unit Information. You can copy and paste the information from these screens into an email using the system clipboard.

  • Page 166: Problems In 3Dm

    Serial ATA RAID Controller Installation Guide. Hardware Installation Q1: The rail on the 3ware RAID controller doesn't fit in the case. Use a screwdriver to remove the black end rail. It aligns and secures the 3ware RAID controller in the computer chassis but is not critical for operation.

  • Page 167: Software Installation

    Reinstall your operating system. There is most likely a compatibility problem between the motherboard system BIOS and the 3ware BIOS. Check the 3ware website to see if your motherboard is compatible with the 3ware BIOS, and check with your motherboard manufacturer for potential BIOS updates.

  • Page 168: Screen Display Messages

    Figure 69. A Warning for All Software Removal Requests Figure 70. Confirmation of Successful Software Removal Figure 71. Administrator Privileges Required Warning Figure 72. Firmware Upgrade Requirement Warning Figure 73. System Reboot Request 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 169: Aen Messages

    AEN Messages AEN (automatic event notifications) are messages issued by the 3ware RAID controller when an error is detected such or when an action is completed. These are summarized in Table 7. Descriptions of each are provided at the end of the table.
  • Page 170 AEN_SPARE_INADEQUATE 036h AEN_VERIFY_ERROR 037h AEN_INCOMPATIBLE_SODIMM 038h AEN_NO_SODIMM 039h AEN_COR_SBUF_ECC 03Ah AEN_DRIVE_POR_DETECTED 03Bh AEN_REBUILD_PAUSED 03Ch AEN_INIT_PAUSED 03Dh AEN_VERIFY_PAUSED 03Fh AEN_FLASH_FILE_CORRUPT 040h AEN_FLASH_FILE_REPAIRED 041h AEN_UGT_CORRUPT 042h AEN_PRIMARY_DCB_ERROR 043h AEN_BACKUP_DCB_ERROR 044h AEN_VOLTAGE_NORMAL 045h AEN_VOLTAGE_LOW_WARN 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 171 AEN_HIGH_CURRENT_TEST_FAULT 05Eh AEN_CACHE_SYNC_PASS 05Fh AEN_CACHE_SYNC_FAIL 0FFh AEN_QUEUE_FULL AEN 001h SOFT_RESET The 3ware RAID controller has detected a soft reset from the device driver. If the 3ware RAID controller fails to respond to the device driver within a www.3ware.com AEN Messages...
  • Page 172 The default operation of the 3ware RAID controller is to abort a rebuild if an error is encountered. If it is desired to continue on error, you can set the Continue on Source Error During Rebuild policy for the unit on the Controller Settings page in 3DM.
  • Page 173 One such drive failure is when the drive indicates back to the 3ware RAID controller that it was unable to complete a command. If the drive returns an error to the 3ware RAID controller, the user is notified by this AEN.
  • Page 174 The SMART status of each drive attached to the 3ware RAID controller is monitored daily. If a failure of any drive is determined to be likely, the user is notified by this AEN.
  • Page 175 At this point, the 3ware RAID controller has a good copy of the requested data in its cache memory. It will then use this data to force the failing drive to reallocate the bad sector, which essentially repairs the sector.
  • Page 176 The DCB format expected by the 3ware RAID controller and the DCB that is written on the drive must be compatible. If an array that was created on a very old 3ware product is connected to a newer 3ware RAID controller, this AEN is posted and the 3ware RAID controller rejects the drive.
  • Page 177 AEN 02Eh AEN_REPLACE_DRIVE_TOO_SMALL The 3ware RAID controller notifies the user by this AEN when the replacement drive capacity is smaller than required. The replacement drive must be equal to or greater capacity than the drive it's replacing.
  • Page 178 This AEN will be sent when the verify operation is paused. AEN 03Fh AEN_FLASH_FILE_CORRUPT The 3ware RAID controller stores some configuration parameters as files in its flash memory. This AEN will be sent when a corrupted flash file system is found on the controller during boot-up.
  • Page 179 If the voltage is below the warning threshold, this AEN will be posted to the user. When this event happens, the Battery Backup Unit is still able to backup the 3ware RAID controller, but the user should replace the battery.
  • Page 180 If the temperature is below a warning threshold, this AEN will be posted to the user. When this event happens, the Battery Backup Unit is still able to backup the 3ware RAID controller but the user should replace the battery pack.
  • Page 181 This AEN is posted when the Battery Backup Unit starts a battery test. The test estimates the battery capacity in hours, which is how long the Battery Backup Unit can back up the 3ware RAID controller. This test performs a full battery charge/discharge/re-charge cycle and may take up to 20 hours to complete.
  • Page 182 AEN 051h AEN_HIGH_CURRENT_TEST_STARTED The Battery Backup Unit periodically evaluates the health of the battery and its ability to backup the 3ware RAID controller in case of a power failure. This AEN is posted to the host when this health check is started.
  • Page 183 The Battery Backup Unit periodically evaluates the health of the battery and its ability to backup the 3ware RAID controller in case of a power failure. This AEN is posted when the result of the health test is below the warning threshold.
  • Page 184 Troubleshooting: Problems and Solutions 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 185: Glossary

    (RAID 1, RAID 5, RAID 10, RAID 50). . Command Line Interface. The 3ware CLI is a text program, rather than a GUI (graphical user interface), for Windows, Linux, and FreeBSD. It has the same functionality as 3DM, and can be used to view, maintain, and manage 3ware controllers, disks, and units.
  • Page 186 If you want to attach and access an existing array without overwriting the configuration data, see Array Roaming. Disk configuration block. This is 3ware proprietary RAID table DCB. information that is written to disk drives that are in a RAID unit, single disk, or spare.
  • Page 187 An unconfigured single drive. The acronym is derived from “just a JBOD. bunch of disks.” Note that earlier versions of the 3ware RAID controller exported JBODs to the OS. By default, this is not the case in 9000-series controllers. However, a policy in 3BM can be set that allows JBODs to be seen by the OS.
  • Page 188 The process of making a drive unavailable to the The process of making a unit unavailable to the The process of using an existing unit of The delay between drive groups that will spin up, at one 3ware 9000 Series Serial ATA RAID Controller User Guide...
  • Page 189 For RAID 5 and RAID 50, a verify will calculate RAID 5 parity and compare it to what is written on the disk drive. www.3ware.com UDMA mode is a protocol that supports bursting data up to . The SCSI number, or channel number, of a particular unit.
  • Page 190 Glossary 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 191: Appendix A. Compliance And Conformity Statements

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCC radio frequency emission limits, use shielded cables and connectors between all parts of the computer system. www.3ware.com...

  • Page 192: Microsoft Windows Hardware Quality Lab (Whql)

    Since the certification process may lag behind the release of the drivers, please refer to our WEB site at www.3ware.com for current certification information. European Community Conformity...

  • Page 193: Appendix B. Warranty, Technical Support And Service

    30 days from the date of purchase. For detailed terms and conditions, please see the Limited Hardware Warranty and Software License Agreement at our website: http://www.3ware.com/support/rma_form.asp AMCC warranty service is provided by returning the defective product to AMCC.

  • Page 194: State Law Provisions

    (transit time not included). Advanced replacement is available with a credit card number with authorization in the amount equaling the then current list price of the 3ware Serial ATA RAID Controller, including shipping costs. As soon as practicable thereafter, AMCC will ship the advanced replacement to you at the address of your choosing.

  • Page 195: Amcc Technical Support And Services

    For specific answers to questions or to give feedback about the product, visit our Web site at http://www.3ware.com/support and use our convenient e-mail form. AMCC also offers toll-free (800) 945-7273 and (408) 523-1145 direct phone support during normal business hours.
  • Page 196 Appendix B. Warranty, Technical Support and Service 3ware 9000 Series Serial ATA RAID Controller User Guide...

  • Page 197: Index

    Disk Management Utility 27, 73 drive adding a removing a Drive Information page drive status, checking enabling remote access www.3ware.com errors hot spare incoming port number installing 3DM on Linux installing 3DM on Windows main screen Maintenance page managing email event notification...
  • Page 198 3DM Enclosure Management Services (EMS), definition error correction error log, downloading error messages errors how handled viewing European Community Conformity exporting JBOD disks exporting unconfigured disks, 3BM 3ware 9000 Series Serial ATA RAID Controller User Guide 27–72 123, 168...
  • Page 199 Linux Windows Inter-IC bus, definition JBOD JBOD disks exporting logging in main screen, 3BM main screen, 3DM www.3ware.com maintaining units Maintenance page, 3DM media scans media scans (verification of non-redundant units) menus, 3DM messages, error messages, installation migrating a unit...
  • Page 200 Unit Details page, 3DM unit ID definition Unit Information page, 3DM unlocking drives configured on a 9000 series controller Unsupported DCB, indication on drive 3ware 9000 Series Serial ATA RAID Controller User Guide 54, 97 106, 107 103, 106 103, 105...
  • Page 201 3DM verifying definition verifying units viewing 3DM remotely ving volumes in a unit resulting from auto-carvings warnings, installation Warranty WHQL working in 3BM write cache 16, 54 disabling on degrade in 3BM enabling enabling in 3BM enabling in 3DM www.3ware.com...
  • Page 202 3ware 9000 Series Serial ATA RAID Controller User Guide...

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