Symbol MK2000 MicroKiosk Product Reference Manual page 172

MK2000 MicroKiosk Product Reference Guide
Problem
MK2000 does not turn on.
MK2000 does not respond to polls
from the host computer.
MK2000 does not send data to host
computer.
How to Re-Boot the MK2000.
How to enter Windows
®
Mode (Windows CE desktop).
F-2
Table F-1. Troubleshooting
Possible Causes
No power to the
device.
No communication
between the host and
MK2000.
MK2000 is not
programmed to work
with the host.
MK2000 is not
connected to the host.
®
Protected
Possible Solutions
- Power via AC outlet
- Check power to the device.
Ensure the Symbol approved
power supply is plugged into an
AC power source and connected
to the MK2000 powered port, see
Figure 1-3 on page 1-5.
- Power via power-over-Ethernet
- Confirm 8-wire Ethernet cable is
plugged into MK2000 LAN port.
- Confirm other end of Ethernet
cable is plugged into Bias-T
Power-Over-Ethernet (POE).
- Confirm Bias-T POE module is
plugged into an AC outlet.
- Perform continuity check on the
Ethernet cable.
Check cabling to the MK2000. Ensure
the MK2000 address is the address
being polled.
Check communication parameters.
Check setup communication
parameters.
Check cables to host computer.
To perform a cold boot press and hold
buttons B and C until the display goes
blank (typically 15 seconds) then
release buttons, see Figure 1-1 on
page 1-3. The MK2000 reboots.
®
To enter Windows Protected Mode
MK2000 Protected Mode
see
page 6-2.
on