Troubleshooting; Printer Doesn't Work; Error Led And Buzzer Alarm; Problems During Printing - SNBC BTP-L580IIC User Manual

7 Troubleshooting

Refer to this chapter for solution when a problem occurs. If the problem still cannot be solved,
please contact your local dealer or SNBC for assistance.

7.1 Printer doesn't work

Problem
LED is off and the printer
doesn't work.

7.2 ERROR LED and buzzer alarm

Problem
PAPER LED is on and buzzer
beeps.
PAPER LED is on.
ERROR LED
buzzer beeps.

7.3 Problems during printing

Problem
Printout is unclear.
Printout is unclear or dirty.
Paper cannot be outputted
normally.
Printer is not connected with
power supply.
Printer is not turned on.
Circuit board is damaged.
Possible causes
Paper end
Paper near end
Input voltage abnormal
Print head overheating
flashes and
Print head lift-up
Cutter error
Printer
damaged.
Possible causes
Print head damaged
Dirty print head or feed roller
Paper jam
Possible causes
Replace paper roll.
Replace paper roll.
Turn off the printer and check input
voltage.
Turn off the printer and wait for print
head to cool down.
Close print head top cover.
Reset cutter (power on again).
is seriously
Contact your local dealer or SNBC.
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BTP-L580IIC User's Manual
Solution
Connect the printer
power supply.
Turn on the power switch.
Contact your local dealer or
SNBC.
Solution
Solution
Replace print head.
Clean print head or feed roller.
Open top cover, check paper path
and clear paper jam.
with