Troubleshooting; Printer Doesn't Work; Error Led And Buzzer; Problems During Printing - SNBC BTP-R180II User Manual

7 Troubleshooting

In case of printer fault, consult this section for solutions and advice.
If you do not find a solution in this section, please contact your local dealer for assistance.

7.1 Printer doesn't work

Problems
LED is off and the printer doesn't
work

7.2 Error LED and Buzzer

Problems
Error LED flashes and buzzer beeps
Buzzer beeps and error LED on

7.3 Problems during printing

Problems
Paper cannot be fed normally
Printer starts printing but stops
suddenly
Paper is not cut
Printout is not clear or dirty
Vertical column of print is missing
Possible causes
Printer has no power supply
Printer power is off
Circuit is damaged
Possible Causes
Paper end
Cutter error
Top cover up
Print head overheated
These indicate a serious
problem
Possible Causes
Paper jam
Paper jam
Paper jam
Paper roll is not installed correctly
Paper is out of specification
Dirty print head or platen roller
Print darkness is too low
Dirty print head or platen roller
Print head error
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BTP-R180II User's Manual
Solution
Connect the printer power
Turn on the printer power
Contact your local dealer. or
manufacturer
Solution
Replace roll paper
Refer to 7.4 Cutter error troubleshooting
Close top cover
Turn off printer power and wait until the
print head turn to normal temperature.
Contact your local distributor or a
technician of manufacturer for
assistance.
Solution
Open top cover to check paper path and
cutter and remove paper jam
Open top cover to check the cutter and
remove paper jam
Open top cover to check the cutter and
remove paper jam
Make sure that the paper roll has been
installed correctly
Use recommended thermal paper
Clean the print head or the platen roller
Increase the print darkness as needed
Clean the print head or the platen roller
Contact your local dealer.