Resolving Ecp Issues; Accessing The Service Menu; Retrieving Your Password - SMART Board SB800ix2 Configuration And User's Manual

CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD SYSTEM
Ensure that the network cable is connected to the correct one.
2. Ensure that the LAN warning light on the projector is green. To activate the projector's network
features, use the "vgaoutnetenable=on" RS-232 command (see Projector programming
commands on page 53) or enable the Network and VGA Out setting (see Adjusting projector
settings on page 67). The network features on the projector don't work until you complete one of
these tasks.
Ensure that the network is enabled in the projector's OSD.
3. Press the Menu button, and then select the Network Settings menu to check the IP address.
See Adjusting projector settings on page 67 for a description of the IP address field. Enter this IP
address into your browser or SNMP agent.
4. If you still don't have network access, contact your network administrator. If your administrator
is unable to resolve the issue, contact your authorized SMART reseller.

Resolving ECP issues

If the ECP isn't receiving power, complete the following tasks:
Confirm that the ECP cable harness's ECP connector is properly connected to the ECP.
l
Confirm that the ECP cable harness's 7-pin min-DIN connector and 4-pin min-DIN connectors
l
are both properly connected to the ECP connector on the projector.

Accessing the service menu

CAUTION
To prevent tampering or unintentional changes, only system administrators should access the
l
service menu. Do not share the service menu access code with casual users of your
interactive whiteboard system.
Do not adjust any settings in the service menu other than those listed in this guide. Changing
l
other settings can damage or affect the operation of your projector and may invalidate your
warranty.

Retrieving your password

If you forget the projector's password, you can retrieve it by accessing the projector service menu
directly from the projector or from the password settings menu on your projector's web page (see
Password settings on page 49).
39 smarttech.com/kb/170340