AT&T SB67035 User Manual page 147

Synapse SB67035 Deskset User's Guide
External caller cannot find your extension in the Auto Attendant Directory.
Probable Cause
You have not recorded a
Personal Name.
Your system administrator has
not entered your first and last
name into the Extension list.
The external caller may not
be waiting long enough for
the search.
Call Appearance mode only — Call does not Auto Answer.
Probable Cause
The Deskset is set to Call
Forward All.
Direct Intercom is enabled
and only calls from certain
extensions are automatically
answered.
The Deskset is in DND mode.
Your Auto Answer delay is
greater than your
Call-Forward – No Answer
delay.
Ring Group calls cannot be
automatically answered.
Line Appearance mode only — Call does not Auto Answer.
Probable Cause
The Deskset is in DND mode.
Troubleshooting
Corrective Action
Record a name at the Deskset. Press

MENU –> 2 –> 5 (Call Appearance mode) or
MENU –> 2 –> 4 (Line Appearance mode) to
record a Personal Name to be played to callers.
Consult your system administrator.

Tell callers that after spelling the name, they can

press the pound (#) sign to start the search.
Corrective Action
Deactivate Call Forward All. On the Idle screen,

press .
CallFwd
Ask your system administrator to disable Direct

Intercom, and then enable Auto Answer on your
Desket. On the Deskset, press MENU –> 2 –> 3.
Deactivate DND. On the Idle screen, press

.
DND
Adjust the Auto Answer delay. On the Deskset,

press MENU –> 2 –> 3.
If your location has DID numbers, ask your system

administrator to assign a DID number to your
extension and ask people whose calls you want
auto answered to dial your DID number.
Corrective Action
Deactivate DND. On the Idle screen, press

.
DND
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