Common Troubleshooting Procedures - AT&T SB67035 User Manual

Synapse SB67035 Deskset User's Guide

Common Troubleshooting Procedures

Follow these procedures to resolve common issues.
Resolving General Functional Issues
To resolve a blank screen or device that does not work at all:
Ensure the AC plug is plugged into an electrical outlet not powered by a wall

switch.
Verify that the AC power outlet has power. Try plugging in some other AC device.

If nothing works, contact an electrician or use another power outlet.
Verify that the DC plug is plugged into the power jack on the device.

The system devices are not immediately active when powered up and after a

power interruption. Allow at least 30 seconds for the device to boot up.
If the Deskset is using Power over Ethernet (PoE), ask your system administrator

to confirm that the PoE switch is working correctly.
To resolve a sluggish, unresponsive, or unusually behaving device:
Reset the device by pressing the RESET button on the back of the Deskset for less than
five seconds or by removing and restoring AC power.
To restore a Deskset to factory defaults:
Insert a pen or paper clip into the Reset hole on the back of the Deskset and press the
RESET button for more than five seconds.
Troubleshooting
Pressing the RESET button for more than five seconds will erase all data and
settings.
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