Starting Up Failed Minor Errors; Controller Load Failed Minor Errors - Stratasys Dimension BST 1200 Troubleshooting Manual

Dimension BST 1200 / SST 1200 Service Guide
14, 131: Toggle when head motor is running
System "thinks"' toggle bar moved while building
14, 132: UPS low power
14, 133: Head liquefier is not heating up
Note: 14:133 error differs from code 18 errors in that the 14:133
error signal is sent from the Controller instead of the SBC.
14, 134: Invalid packet size
14, 135: Initialization failure
Note: Software is not finding a hardware device
Starting Up Failed Minor Errors (15.XX)
15, 01: Startup state activation failed
15, 02: Timeout period expired while starting up
Controller Load Failed Minor Errors (17.XX)
17, 01: LG_COMMAND Failed on Controller
17, 02: LG_COMMAND Timeout
1. Check toggle bar for excessive play. If loose, check security of toggle plate or replace toggle bar.
2. Reflector on toggle bar missing or damaged - replace toggle bar.
3. Reseat connectors on the head board.
4. Gen 2- Check voltage (5V) on PDB for toggle signal: TP10-Model; TP25-Support. If not see steps 1-3.
Gen 3 -Check LED DL9-Model; DL10- Support to see if singel is working properly. If not see steps 1-3.
Also double check voltage (5V) on PDB for toggle signal: TP17-Model; TP16-Support
5. 1200 only - Check voltage (5V) on head board for toggle signal: TP201-Model; TP101-Support
6. Replace toggle bar and toggle sensor.
7. Replace head board
8. Using HT run AH to toggle the head. Monitor system movement to help determine root cause of issue.
9. Toggle plate is warped - replace toggle plate assembly
10. Replace Umbilical Cable
1. UPS is shutting down. Check UPS and AC power
1. Liquefier heater is open (infinite resistance).
2. Liquefier T/C may be crushed. Test using meter.
If crushed, reading will be 0 Ohms between pin 1 and ground.
3. Check for 120 VDC at head board, if OK heater is bad. Replace head.
4. The umbilical cable to the heater is broken or has a bad connector.
5. Make sure the machine is plugged directly into a wall outlet.
6. Gen 2 -Check that D10 on the PDB is lit. If not 120VDC circuit maybe bad - replace PDB.
Gen 3 -Check that DL18 on the PDB is lit. If not 120VDC circuit maybe bad - replace PDB.
7. Gen 3 -Monitor DL23 (Model) and DL24 (support). LED's should turn on when head is commanded to heat.
If not lit - check 120VDC, if absent replace PDB.
8. Check the thermocouple connectors, heater connectors..
9. Check PDB output voltage to model. If OK, check output voltage to support.
If support voltage is low, auxiliary 120VDC power supply.
10. Verify that hard drive has not lost its .CAL values. If values are lost, download .CAL files
Software use only
1. Use LE command in HyperTerminal (display exception log)
Software use only
Software use only
Software use only
Software use only
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Troubleshooting