CancellationOfFacility; Damaged,LostOrStolen; MerchantReceipts - Ingenico i5100 Eftpos Operating Manual

1.2 Cancellation of Facility
If your merchant facility is cancelled for any reason, this equipment and
materials must be returned to us. To make arrangements for return call the
EFTPOS Helpdesk on 1300 603 266. You must ensure that all equipment and
materials are available to be returned within five business days of our request.
Fees and charges will continue to be incurred until the equipment is returned to
the bank as instructed.
1.3 Damaged, Lost or Stolen Equipment
You are responsible for your equipment. If equipment is damaged, lost or stolen,
you will be charged for their replacement.
1.4 Merchant Receipts
You must retain all merchant receipts printed in a secure manner for
reconciliation and in case of terminal failure.
You must provide the customer with a receipt unless he or she
requests otherwise.
1.5 EFTPOS Stationery
All items of stationery relating to your EFTPOS terminal and fall back procedures
can be ordered by phone or online on the internet.
Please place your orders before running your stocks too low. Orders will
be delivered to you within five business days.
There are no additional fees for stationery supplies.
Ordering Stationery Online
Log on to http://www.bankofmelbourne.com.au/business/payment-solutions
to order stationery online. Select 'Order Merchant Stationery' from the menu
on the left of the page, which will direct you to the stationery order page on the
Bank of Melbourne website and enter the following details:
* Merchant Number (MID)
* Trading Address Postcode
then:
* Select your stationery items and quantities and follow the prompts.
Dial-up EFTPOS Merchant Operating Guide – May 2011 3