SwipingAMagnetic - Ingenico i5100 Eftpos Operating Manual

4.2 Swiping a Magnetic Stripe Card
The magnetic stripe reader is located on the right hand side of the terminal.
1. Check the terminal is displaying the message INSERT/SWIPE CARD.
2. Hold the card upside-down with the magnetic strip facing inwards.
3. Swipe the card smoothly through the card reader, in either direction. Ensure
the whole magnetic strip is swiped through the reader.
4. If there is no response from the terminal, or CARD ERROR message is
displayed, swipe the card again. You might need to swipe faster or slower.
4.3 Damaged Cards
If a credit card will not read, when inserted in the chip card reader or when
swiped, while performing a credit account transaction, the manual key process
should not be used.
Warning: Where the manual key process has been used to perform a credit
card transaction (contrary to the MOTO or ECOM instructions outlined in
section 5.8, How to Process a MOTO/ECOM Transaction), and that transaction
is subsequently disputed by the cardholder, the merchant will be liable for the
amount of the transaction.
A manual fall back voucher can be used to fulfil the sale as per the instructions
outlined in section 8.2, Manual Fall Back.
The option of completing a manual voucher ONLY applies to credit account
transactions where the credit card will not read.
Dial-up EFTPOS Merchant Operating Guide – May 2011 13