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Summary of Contents for Ingenico iWL2XX

  • Page 1: Table Of Contents

    Contents Section Title Page Introduction Safety Standards Installing the Terminal Using the Terminal Battery Information Connection to Base and Radio Connection Using the Menus Starting a Transaction Sale Transactions Voice Referrals Setting the Referral Password Refund Purchase with Cashback Cash Advance Purchase with Gratuity (Restaurants) Refund with Gratuity Pre Authorisation...
  • Page 2: Base Unit & Handset Placement

    The terminal displays the Battery Power status as a number of bars much like those on a mobile phone display. There are a number of factors that can affect the rate of battery drainage, for Now that your Ingenico iWL2XX terminal is installed the following guide will detail how you use the example: terminal, including safety instructions, transaction processing, printing reports and general •...
  • Page 3: Standards

    The product belongs to the family of electrical and electronic equipment. Therefore, it is subject- a location where it could be stolen or replaced with another device.  ed to the WEEE directive which requires the collection and the recycling at the end of the life of the product. 6.3. Telephone call  You have an urgent call to make while the iWL2XX is occupying the line. In order to get a dial tone The Ingenico products present the symbol for the marking of electrical and electronic equip- quicly: Place the handset in the hang up position pressing the red key (=cancel) ment as required by the WEEE Directive. or disconnet the base power supply from the mains network or disconnet the iWL2XX telephone connector from the telephone call socket, and place the The crossed out wheeled bin printed on the product gives the information about the require-...
  • Page 4: Installing The Terminal

    BATTERIES Installation is now complete and the terminal will display the READY prompt. Your terminal is now If your product contains batteries, they must be disposed of at the appropriate collection points. ready for use. Check the date and time on your terminal, if this needs to be corrected refer to Section26 of this guide for details on how to do this Using the Terminal Installing the Terminal...
  • Page 5: Connection To Base And Radio Connection

    Connection to Base and Radio Connection Use the up and down arrow buttons to view the available TRANSACTION MENU options and press the button in between the arrows Refund to make your selection when the required option is Sale highlighted. Purch.
  • Page 6: Starting A Transaction

    Swiping a Card 10. Sale Transactions The card should be swiped with the black magnetic stripe facing From the READY prompt, key in the amount of the Sale and then the terminal and running along the bottom of the card. press the GREEN ENTER button.
  • Page 7 Only the last four digits of the card number will be printed 7. Check the signature and, if it is OK, press the GREEN SALE on the customer’s receipt. button and a Customer receipt will be printed. Printing Signature OK? MERCHANT RECEIPT 8.
  • Page 8: Voice Referrals

    11. Voice Referrals 12. Setting the Referral Password SYSTEM MENU Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre. As Function 23 will allow you to set and change the Referral Totals a security measure your terminal has been set up to request either the swipe of the Supervisor Card Password.
  • Page 9: Purchase With Cashback

    You will be prompted to swipe the Supervisor Card through the terminal. to enter the last four digits of the card number. If so, key in the last four digits of the customer’s PIN entry is not required on refunds, The transaction will proceed as a signature verified sale. card number and press the GREEN button.
  • Page 10: Refund With Gratuity

    8. The customer will be prompted to enter their PIN. Once the PIN 18. Pre-Authorisation has been entered, the customer should press the GREEN button to Cardholder to Confi rm Total 60.00 confirm. Press ENTER to Accept or CLEAR to Reject 9.
  • Page 11: Key Entering Card Details And Mail Order Transactions

    9. If this is a mail order transaction, the YELLOW button will be <transaction type> The transaction will now continue as a normal sale transaction. Please refer to section 10 for pressed when asked if the customer is present. Key in the amount Is customer present? information on how to complete a sale transaction.
  • Page 12: Reversal

    11. To accept the transaction press the GREEN button and 22. Cancelling Transactions AUTH CODE: nnnnn a customer receipt will be printed. Press the GREEN button <security messages> again and this will print a copy of the receipt for your Press ENTER to Accept 1.
  • Page 13: And Z Totals

    25. X and Z Totals 27. End of Day Banking X Totals can be printed at any time throughout the day and give a sub total of all transactions per- Banking should be carried out at the end of each business day once the last customer has left formed.
  • Page 14: Entering Function Codes

    28. Entering Function Codes 3. Enter the number 40 and then press the GREEN button. Waiter Setup 4. Swipe the Supervisor Card through the terminal. Enter=YES Clear=NO There may be occasions when you have further requirements of your terminal. These can be met 5.
  • Page 15: How To Change The Date And Time

    If Waiters Do not yet Exist The terminal will return to the READY prompt. CREATE Defaults Number of Mins before When asked whether you would like to create defaults on your Are You Sure? going to sleep (1-30) terminal, press the GREEN button to accept. To decline, press the Enter=YES Clear=NO and then press ENTER...
  • Page 16: How To Test The Signal Quality

    The terminal will finally confirm that the base unit assignment was successful and will automati- Signal Quality Test cally return to the ready prompt after three seconds. 6. The signal test will run for 60 seconds and print the result. If the result is low (ie.
  • Page 17: Insuring The Terminal

    35. Insuring the Terminal Please ensure that Refund transactions show as REFUND ACCEPTED. If the terminal prints the message Totals not Agreed when you carry out your End of Day Banking, Although you rent your terminal for a monthly charge it is strongly recommended that you insure please contact the Helpdesk.
  • Page 18 Page 34 Page 35...
  • Page 19 DIV 434 671 A Copyright © 2011 Ingenico UK Ltd ALL RIGHTS RESERVED Date: October 2011 Released for XXXXXXXXXX Page 36...

This manual is also suitable for:

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