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5.8 How to Process a Mail/Telephone Order/e-Commerce transaction
Transactions initiated by mail or telephone are known as MOTO (Mail Order or
Telephone Order) transactions. ECOM (Electronic Commerce) transactions are
those initiated over the Internet.
MOTO and ECOM transactions can be processed on credit and charge cards only,
as the cardholder is not present.
For information on how to register as a MOTO or ECOM merchant, contact the
EFTPOS Helpdesk on 1300 603 266.
Note:
UntilregisteredasaMOTO/ECOMmerchantyoumustnotprocessMOTO
orECOMtransactions.
AnauthorisationofaMOTOorECOMtransactiononlyestablishesthatthefundsare
availableinthecardholder'saccountandthatthecardhasnotbeenreportedlostor
stolen.Itdoesnotguaranteethatthepersonwhosenameappearsonthecardismaking
thepurchaseorthatthepurchasewillnotbesubjecttochargeback.
YouwillbeliableforallchargebacksonMOTO/ECOMtransactions.
Youmustretainallmerchantreceiptsforatleasteighteenmonthsfromthe
transactiondate.
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Dial-up EFTPOS Merchant Operating Guide – May 2011
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