Datamax Prodigy Operator's Manual page 32

NOTE: Insure the TRANSFER switch is in the OFF position if a
thermal transfer ribbon is not installed. If this is not
done the Printer will only feed about .25" of media each
time the FEED button is pushed.
Media Rewind Instructions
1. Remove the front door Window Cover.
2. Fasten the Rewind Adapter to the front of the Printer as shown.
Figure 3-3 Attaching the Rewind Adapter
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Page - 24 Setup and Self Test