Setting Up Music On Hold - Broadview OfficeSuite Administrator User Manual

Using the System
reCording Your name for
the direCtorY
You will want to record your own name
for the company directory so that when
incoming callers hear a name in the
directory, they can hear your voice as
their selection . To do this, first select the
extension you would like to record from
the drop-down on the Phone System
Directory widget . Next, pick the phone
number where you can be reached in
order to record the name and click on
the Record Name button on the Phone
System Directory widget .
When you press the Record Name
button, the system will call you and give
you instructions on recording your name .
When you are done, simply hang up and
your recorded name will immediately be
loaded on the system .

Setting up muSiC on hold

Use the Music on Hold widget to set
up what music callers will hear while on
hold . You can listen to and select from a
wide range of music, including holiday
instrumentals . Choose a music option
from the drop-down list, then click the
Play button to hear the music . Click Save
after making your music selection .
SearChing and adding
ContaCtS
To view or add contacts to your system,
click on the Contacts tab on the top
navigation of the site . Here you can
create Favorites, view all your Coworkers
and add and import new contacts .
CoWorker preSenCe
The Coworkers option under Contacts
allows you to set your own presence
and see who else is available in your
company . You can even initiate a call
to your phone and another extension
by clicking the phone icon next to a
searched for extension .
Also, you can edit the names assigned to
extensions by selecting the First or Last
Name of your coworker and selecting
Reset . To change the names in the
directory, click on Directory Settings
and then edit the names individually or
click Edit All to modify all the names in
the directory . Press Save when done .
CliCk-to-Call Your favorite
ContaCtS from the ContaCtS
tab
You can import your contacts from
Outlook or Google via CSV or other
services and initiate calls instantly with
one click-of-the-mouse .
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