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Broadview OfficeSuite Manual

Cloud-based system
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Table of Contents

See also: User Manual , Quick Reference Manual
Setting Up Your Cordless Phone
BVN 10
and Base Station for your
OfficeSuite® Phone

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Summary of Contents for Broadview OfficeSuite

  • Page 1 Setting Up Your Cordless Phone BVN 10 and Base Station for your OfficeSuite® Phone...
  • Page 2 Welcome to OfficeSuite® Phone Your new 100 percent cloud-based system, OfficeSuite® Phone includes hundreds of advanced features and the latest technology to keep you in touch with your customers and employees, no matter where you are or what device you use.

  • Page 3: Table Of Contents

    Table of Contents What is in the Box ....................4 Available Phones .

  • Page 4: What Is In The Box

    What is in the Box All of the items below are included in this box. If you are missing any items, please be sure to contact us 1-888.623.VOIP (8647). immediately at HandSeT CHarging Cradle BelT CliP POWer COrd fOr CHarging Cradle BaSe STaTiOn POWer COrd fOr eTHerneT CaBle...

  • Page 5: Available Phones

    available Cordless Phones COrdleSS PHOne BaSe STaTiOn Put cordless phones anywhere you need Connect up to 12 phones within 150 feet them and give your employees the freedom using two base stations. to move around the office. COrdleSS deSk PHOne Cordless desk phones feature an enhanced speakerphone and 12 additional one-click speed dials that put your employees in control.

  • Page 6: Connecting Your Phone And Base Station

    Connecting Your Phone and Base Station It is important that Installing the OfficeSuite® Phone system is easy and should only take a few minutes. you follow these steps in order. Instructional videos are also available by clicking on the Support tab on the MyOfficeSuite™...
  • Page 7 Local Area Network or Internet Router Base Station Wall Outlet Connecting Your Phone and Base Station...
  • Page 8 SySTeM UpdaTeS From time to time, Broadview Networks will make updates to your system via software changes on our network. To ensure your system is up-to-date with the most current release of software, momentarily disconnect power from the base station (leave the Ethernet cable connected) and then reapply power.
  • Page 9 Phone Charging Cradle Base Station Cordless Handset Wall Outlet To make an external call, simply dial the phone number and press the phone key. To make an internal call, just dial the extension of the phone you would like to call (103) and press the phone key.

  • Page 10: Using The Myofficesuite™ Portal

    Sign in to your MyOfficeSuite™ account at MyOfficesuite.broadviewnet.com with your username OfficeSuite® Phone is so flexible that any phone can be and password that you created when you first logged assigned to any extension. To assign or change phones and extensions, go to the cordless Phone widget within into your MyOfficeSuite™...
  • Page 11 CHECK FAXES to change the name display on your phone. ATTENDANTS CHANGE CONFIGURATION CONFIGURE CONFIGURE SEND A FAX OfficeSuite® Phone PUTTING ALL YOUR OFFICESUITE® FEATURES TO USE TO BE MORE EFFICIENT CONTACT SUPPORT 1-888-623-VOIP OfficeSuiteSupport@Broadviewnet.com http://community.broadviewnet.com Using the MyOfficeSuite™ Portal...
  • Page 12 Using the MyOfficeSuite™ portal CONFIgURe CORdleSS pHONeS Select the site at which you want to manage cordless From the top tabs, select Phone System – Phones phones from the drop list. – cordless Phone Manager or Select the cordless Phone widget from your dashboard. If the site already has a base station registered and phones connected, it will show the registered base stations.
  • Page 13 If the site has no base station yet, then you can register a new base station. Once a base station is registered, manage phones at that site by dragging and dropping phones onto extensions. You can have up to 6 phones per base and up to two base stations per site. Phones connected to a base can each have their own extension, or all 6 can share one extension, or any combination of phones and extensions up to a maximum of 6.
  • Page 14 Using the MyOfficeSuite™ portal All six phones share one extension. Press Add a Desk Phone or Add handset accordingly. One phone for each of the six extensions. Using the MyOfficeSuite™ Portal...
  • Page 15 A mix of phones and extensions (maximum of 6). Press Save to save all your phone and extension assignments. You will be prompted to restart the base station (dO NOT remove the for the changes to take effect. Momentarily remove the power cord from the base station ethernet cable) and then restore power.
  • Page 16 Using the MyOfficeSuite™ portal From the same Actions menu, you can also synchronize After you assign phones to extensions, you may wish to personalize them with the name of the person to whom phone settings between the server and the base station, they are assigned.
  • Page 17 To add a second base station, Enter a MAC address from the second device in the appropriate field and press Verify and Add Base Station. Using the MyOfficeSuite™ Portal...

  • Page 18: Using Your Phone

    Using Your Phone Speaker Headset Jack Soft keys volume Phonebook Power Talk On Talk Off intercom voicemail Mute Microphone...
  • Page 19 peRSONal pROgRaMMaBle KeyS MaKINg a Call FROM aNOTHeR lINe The cordless handset has 10 programmable speed dials. If your phone has multiple lines associated with it, and you would like to use a line other than the default line, To program speed dials: enter the number, or select a record in the Phonebook/ call Log list.

  • Page 20: Answering Calls

    First press the OK key, then select the cloud icon phones on your system have individual extensions, you may also opt to dial them by their OfficeSuite® extension. (Services will appear at the top of the display when the cursor is over the cloud icon), then press OK. Scroll over to call waiting and press OK.

  • Page 21: Call Hold

    Enter the number of the party to conference with Press the Reject soft key to reject the call and send it to the area code or the OfficeSuite® extension and press your forwarding destination. the Dial soft key. After the call is answered, press the conf soft key to activate the 3-way conference.
  • Page 22 CONTaCTS MUlTI-deSKINg OfficeSuite® Phone allows you to have a Private Multi-desking allows you to log into up to 5 different Phonebook (phone only) and a Shared Phonebook devices at one time. You can be logged into your cordless...
  • Page 23 The Time and Date is synchronized automatically with If you have misplaced a handset, it is easy to page your Broadview’s network. If you would like to edit these phones to find the handset. Press and release the settings manually, press OK. Then select Settings (the Page key (white phone icon) on the side of the base wrench icon).

  • Page 24: Troubleshooting And Getting Help

    HeRe TO Help! pleaSe CONTaCT US aT: phone: 888.623.VOIP (8647) email: officesuitesupport@broadviewnet.com live Help: Chat live with Broadview for help via the portal. Just click on help chat on top of the MyOfficeSuite™ Dashboard http://MyOfficeSuite.broadviewnet.com...

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