Broadview OfficeSuite Administrator User Manual page 15

Administering the System
Creating groupS of extenSionS
or Call groupS
Setting up a Call Group is easy with
MyOfficeSuite® . Simply click the Manage
button on the Call Groups widget . Next,
from the Add drop-down menu, select
the type of call group you would like to
create .
OfficeSuite® Phone allows you to create
several different types of Call Groups:
broadcast groups – Calls are routed to
all members of this group; all phones can
ring or only those that are not in use .
Call pickup groups – Calls to any
member of the group can be picked up
by any other member of the group .
hunt groups – Calls to a linear hunt group are routed to each group member in turn,
and always start with the first member listed; calls to a circular hunt group are routed
in the same way, but the starting member role rotates among members .
monitor groups – Members (secondary) can monitor calls of another member
(primary)
rollover groups – A call rings the phones of a rollover group one at a time until the
call is answered or sent to call coverage .
Enter a name for the group and choose an extension from the drop-down . Complete
any other selections like Call Behavior in the general information settings to define
how you would like calls routed . Finally, add members to the group by dragging and
dropping them from the available column into the selected column or by clicking the
plus sign . Then, scroll down and choose how you would like to forward calls that are
unanswered by this group . Unanswered group calls can continue to ring or be sent to a
voicemail box, to an auto attendant, another employee, or to any other phone number,
anywhere . When you complete the details, click Save .
*Remember to update your company incoming call routing or employee call
forwarding selections to take advantage of the new Call Group.
making ChangeS to SettingS for multiple uSerS
The MyOfficeSuite® portal allows you to make changes like call permissions, outgoing
caller ID, and enabling features like call twinning and more, for multiple users at one
time . To quickly change the settings on more than one extension, go to Extension
Manager under the Phone System tab and change the settings you need for the
appropriate employees instantly . You can also add additional extensions .
aSSigning extenSionS to uSerS
OfficeSuite® Phone is so flexible that any extension can be assigned to any users . To
assign or change phones and extensions, go to the MyOfficeSuite® portal, click the
Phone System tab and choose Extension Manager . Here, you will see a list of each
of the extensions on your system . You can customize the options for your employees,
for example, their call permissions, music on hold, twinning and more .
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