Setting Up And Changing Call Permission Profiles - Broadview OfficeSuite Administrator User Manual

Administering the System
Setting up and Changing Call
permiSSion profileS
OfficeSuite® Phone allows you to set the
outgoing calling permissions for each
extension . To set up or change these
permissions, select the extension you
would like to change from the drop-
down on the Call Permissions widget .
Next, pick the permissions you would
like to assign from the status drop-down .
In certain scenarios, you may choose to
block all outgoing calls . This is a common
profile for call center employees . You may
also want to block long distance calls or
international calls to avoid unnecessary
expenses or productivity losses . If you
would like to set the permissions for all
employees, check the box and be sure to
click Save .
international Call permiSSionS
If your International call does not
connect, please ensure that International
calls are allowed for your extension
by checking under Status in the Call
Permissions widget found on the My
Account Dashboard .
Creating neW Calling
permiSSion profileS
You can create new custom permission
profiles for your team, just click on Call
Permission Profiles under the Phone
System tab . Then, click on Create New
Profile . Here you can select the types of
calls you would this employee or group
to be able to make . Then, drag and drop
employees below to add them to this
profile, once complete, be sure to click
Save .
14
Setting Call permiSSionS
for multiple uSerS
To easily set permissions for more than
one of your users at one time, go to the
Extension Manager under the Phone
Systems tab . Here a list of all of your
users will appear . On the right hand
column, you will see Call Permissions,
click on the field and a drop-down of
options will appear, select the permission
setting you'd like for each user, then
click Save .