Using The System; Listening To Voicemail - Broadview OfficeSuite Administrator User Manual

Using the System

liStening to voiCemail

To listen to your messages online,
simply click Check Voicemail from the
MyVoicemail widget .
Now, choose any message you would
like to listen to and use the built-in
controls to pause or stop the message .
From here, you can download messages
or delete them, flag messages for future
use, or forward them instantly right from
the portal . You can even find important
messages by filtering for specific
voicemails with just a few key strokes, just
enter the date, name or phone number
and press enter .
Setting up hoW You reCeive
voiCemail meSSageS
Click on Voicemail Settings on the
MyVoicemail widget and select how
you would like to receive your voicemail
messages in the notification section .
getting voiCemail meSSageS
via email
OfficeSuite® Phone can send your
voicemail message to any email address .
To enable this, click on Voicemail
Settings on the My Voicemail widget
and click Enable Voicemail Settings .
Here, you can select to receive just an
audio file of the message or the audio file
with a transcript of the message . Then,
enter the email address you would like to
receive messages at and click Add Email
and Save .
20
turning on voiCemail
tranSCription
Receive your voicemail messages via
email along with a transcription of
the audio . Check the box for Enable
Voicemail Notification and then click
the button to Include audio file w/
transcript . Monthly charges do apply,
see the portal for details .
aCtivating and uSing Your
voiCemail app
The OfficeSuite® Mobile Voicemail
App is available for free . The Voicemail
App allows access to your OfficeSuite®
voicemail messages on your mobile
device and displays a list of all of
the messages in your voicemail box,
indicating the time, caller and status .
The app allows you to listen to your
messages and features touch-controlled
fast forward and rewind . It also allows
callback, forwarding and general
integration with the contacts on your
smartphone . The app is integrated with
the Message Waiting Indicator on your
OfficeSuite® phone, so listening to a
message in the app marks it as listened
to and the message waiting light on your
OfficeSuite® phone will go out .
To get the app, simply download
it from your smartphone and follow
the simple instructions.