Using Your Phone - Broadview OfficeSuite Administrator User Manual

Quick Start Guide – Using Your Phone
aCtivating Your phone
Press the Activate soft key and enter your
extension and PIN, then press Enter or
the # key .
making CallS
external Calls
To make an external call, you must dial
a 9+1+ the number .
internal Calls
Internal calls can be made by just
entering the 3 or 4 digit extension
of your colleague .
international Calls
To make calls outside of the United States,
dial 9+011+Country Code+City Code+the
phone number of the person you are
trying to reach .
reCording Your voiCemail
greeting
To record or change your voicemail
greeting . Press the Voicemail button on
your phone and enter the temporary
passcode of 1234 and follow the prompts
to record your greeting . Here, you can also
reset your password .
liStening to voiCemail meSSageS
from Your desk phone
Press the key and follow the prompts .
from any phone outside Your office
1 . Call your own phone number
2 . During your voicemail greeting press *
key and follow the prompts .
4 Quick Start Guide
aCCeSSing the CompanY
direCtorY
Press the Menu soft key on your phone,
then select Directory . Here you can
search for employees by typing in their last
name . Once the coworker you are trying
to reach is displayed, hit the Dial soft key
to begin the call .
uSing redial
function key (or the Redial
Press the
soft key) . Then, select the number you
wish to call by using the Arrow keys and
press the Dial soft key .
plaCing a Call on hold
When you are on a call and would like to
put someone on hold . Press the red hold
key . This places the call on hold .
tranSferring a Call
Once on an active call, you can transfer a
call by pressing the Transfer soft key . You
will then see Transfer To displayed . Dial
the internal or external number (don't
forget to dial 9+1 for an external call) .
The call will then be transferred to the
appropriate party .
making a three-WaY Call
or ConferenCe Call
Dial the first party's number, then press the
twice (or the Conf soft key once) . Then
dial the second party and press the
function key once (or the Conf soft key)
to join the parties .
Volume/Ring Volume/
Contrast Scroll
Speakerphone Key Mute Key
Action Keys
Settings Key Cancel Key Redial Key
Hold Key Transfer & Voicemail Key
Conference Key
adjuSting Your phone
diSplaY SettingS
You can adjust and personalize your
phone's settings by clicking on the blue
action key . Here you will see a list of
the display features: Text Size, Brightness
and Contrast, Screen Saver and more .
To view or adjust any of these settings,
simply click on the gray button next to the
appropriate category .
adjuSting the Speaker volume
Press to adjust the volume of the
handset, headset and speakerphone
during a call .
adjuSting the ringer volume
Press when the phone is ringing .
muting a Call
Press to mute the microphone during
a call . Then press to turn off mute .
note: This command works whether
you are using the headset, handset or
speakerphone . When on a call, if your
phone is muted and you need to enter
command keys, unmute the microphone to
ensure that they transmit properly .