Setting Up Your Business Hours - Broadview OfficeSuite Administrator User Manual

Administering the System
managing Your CordleSS phoneS
If you've purchased cordless handsets
or cordless desk phones, you can easily
manage them right through the Cordless
Phones Widget . Here you will see a drop-
down with your business location(s), if you
have more than one location, select the
location that you would like to view from
the menu drop-down and click on Change
Configuration . You can then assign or
change phones by dragging and dropping
the phone image to the appropriate
employee and extension .

Setting up Your buSineSS hourS

for Your loCationS
The OfficeSuite® Phone system lets you
pre-set your business hours so you can
send callers to different extensions, groups,
or auto attendants during open, closed,
lunch and special times . This is very useful
for departments that work varied hours like
sales, customer service, and warehouses
as opposed to corporate employees who
work traditional business hours .
From the Business Hours widget, click
Configure to get started . Then, click the
Add button or click on any location name
to define your business hours . Select which
days and hours that location is open, as
well as any pre-defined lunch or special
hours of operation .
Special hours can be used for anything
you would like . If this is your main location
or the standard hours for most locations,
check the Default Business Hours box .
Now, simply drag and drop or click the plus
sign next to any available phone numbers
into the selected group, be sure to click
Save when complete . Your changes will
take effect immediately .
16
managing Your Caller id
The number displayed to the parties you
call can be set up from the Outgoing
Caller ID widget . Select the extension
from the drop-down list and then select
the Outgoing Caller ID you would like
to use from the drop-down list . The Caller
ID can be any phone number on your
system . This is particularly helpful when
you would like to present one number
from all phones .
plaCing anonYmouS CallS
To place anonymous outbound calls,
locate the Outgoing Caller ID widget
on the My Account Dashboard, then
select Private from the Outgoing Caller
ID drop-down list for each extension you
would like to designate as anonymous .
All calls made from that extension will not
send a calling number to other parties .
Corporate hQ
9 a.m. - 5 p.m.
ServiCe
department
8 a.m. - 6 p.m.
Support
7 a.m. - 9 p.m.