Actions
Step 1
Check the imaging unit for damage.
Is it free of damage?
Step 2
Remove any contamination from the imaging unit contacts.
Does the problem remain?
Step 3
Check the cables on the HVPS.
Are the above cables properly connected?
Shadow images appear on prints
Actions
Step 1
Does the shadow image appear every two pages?
Step 2
Check the upper redrive for wear or damage.
Is it free of wear or damage?
Step 3
Check the transfer roller for surface contamination or excessive wear.
Is it free of contamination and wear?
Step 4
Check the following fuser components for wear or damage:
•
Gears
•
Exit rollers
•
Heat belt or hot roller
Are they free of damage?
Yes
Go to step 2.
Go to step 3.
Replace the HVPS. See
"HVPS removal" on
page
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Diagnostic information
43
No
Replace the imaging
unit.
Problem is solved.
Reconnect the cables.
388.
No
Go to step 3.
Replace the upper
redrive. See
redrive removal" on
page
354.
Replace the transfer
roller. See
roller removal" on
page
336.
Replace the fuser. See
"Fuser removal" on
page
340.
7463
"Upper
"Transfer