Troubleshooting Flowcharts; Start Diagnosis Flowchart - HP ProLiant ML370 G5 User Manual

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 94)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 95)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 94)
•
General diagnosis flowchart (on page 95)
•
Server power-on problems flowchart (on page 97)
•
POST problems flowchart (on page 100)
•
OS boot problems flowchart (on page 101)
•
Server fault indications flowchart (on page 103)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.
Item Refer to
1 "General diagnosis flowchart (on page 95)"
2 "Power-on problems flowchart
page 97)"
3 "POST problems flowchart (on page 100)"
4 "OS boot problems flowchart (on page 101)"
5 "Server fault indications flowchart (on page 103)"
("Server power-on problems flowchart" on
Troubleshooting 94