Service Notifications; Troubleshooting Flowcharts; Start Diagnosis Flowchart - HP ProLiant ML370 Generation 5 User Manual

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Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
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If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 100)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 101)." The General diagnosis flowchart is a generic troubleshooting process to be
used when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
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Start diagnosis flowchart (on page 100)
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General diagnosis flowchart (on page 101)
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Server power-on problems flowchart (on page 103)
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POST problems flowchart (on page 106)
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OS boot problems flowchart (on page 107)
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Server fault indications flowchart (on page 109)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.
Item Refer to
1 "General diagnosis flowchart (on page 101)"
2 "Power-on problems flowchart
page 103)"
3 "POST problems flowchart (on page 106)"
4 "OS boot problems flowchart (on page 107)"
5 "Server fault indications flowchart (on page 109)"
("Server power-on problems flowchart" on
Troubleshooting 100