Service Notifications; Troubleshooting Flowcharts - HP ProLiant DL320s User Manual

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If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 62)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 63)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
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Start diagnosis flowchart (on page 62)
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General diagnosis flowchart (on page 63)
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Server power-on problems flowchart (on page 65)
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POST problems flowchart (on page 68)
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OS boot problems flowchart (on page 69)
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Server fault indications flowchart (on page 71)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item Refer to
1 "General diagnosis flowchart (on page 63)"
2 "Power-on problems flowchart
page 65)"
3 "POST problems flowchart (on page 68)"
4 "OS boot problems flowchart (on page 69)"
5 "Server fault indications flowchart (on page 71)"
("Server power-on problems flowchart" on
Software and configuration utilities 62