Getting Help; Contacting Dell; Locating Your System Service Tag; Quick Resource Locator - Dell PowerEdge C6320 Owner's Manual

Getting help

Contacting Dell

Dell provides several online and telephone-based support and service options. If you do not have an
active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer-service issues:
1. Go to Dell.com/support.
2. Select your country from the drop-down menu on the bottom right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.

Locating your system service tag

Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code and Service Tag are found on the front of a physical DR Series system by pulling out the
information tag. This can also be found on the support tab in the GUI. This information is used by Dell to
route support calls to the appropriate personnel.

Quick Resource Locator

Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to
videos. This can be done by visiting Dell.com/QRL or by using your smartphone and a model specific
Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan the
following image.
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