Intermec CK31 User Manual page 140

Chapter 5 — Troubleshooting and Maintaining the CK31
Problems While Scanning Bar Codes (continued)
Problem
The scanner will not read the bar
code label.
122
Solution
Make sure you aim the scanner beam so it
•
crosses the entire bar code label in one pass.
The angle you are scanning the bar code label
•
may not be working well, or you may be
scanning the label "straight on." Try scanning
the bar code label again, but vary the scanning
angle.
The bar code label print quality may be poor or
•
unreadable. To check the quality of the bar
code label, try scanning a bar code label that
you know will scan. Compare the two bar code
labels to see if the bar code quality is too low.
You may need to replace the label that you
cannot scan.
Make sure the bar code symbology you are
•
scanning is enabled. Use Intermec Settings to
check the symbologies. If your bar code
symbology is disabled, enable it and then try
scanning the bar code label again.
Make sure that the application you are running
•
on the computer is expecting input from a bar
code. You may need to type this information
instead of scanning it.
If you are using the 2D imager, set Lighting
•
Mode to Illum LED priority and set Lighting
Goal to 100 (or greater). Use Intermec Settings
to change the Lighting Mode setting.
If the bar code is rotated, make sure that you
•
have 1D Omni-directional scanning enabled.
Use Intermec Settings to enable 1D Omni-
directional scanning.
CK31 Handheld Computer User's Manual