Troubleshooting The Ck31; Calling Product Support - Intermec CK31 User Manual

Chapter 5 — Troubleshooting and Maintaining the CK31

Troubleshooting the CK31

Use this chapter to troubleshoot some common problems you
may experience with your CK31. If you cannot find the answer
to your problem in the "Problems and Solutions" section, you
may need to call Product Support.

Calling Product Support

To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have
the following information ready:
• Operating system version
• Configuration number
• Power management settings
• If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
• If you are using terminal emulation (TE), know the version
and protocol
• If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of the information listed above in Intermec
Diagnostics or Intermec Settings. Consult your application
developer for information on your custom application.
To find your operating system version
• Tap Start > Programs > Intermec Diagnostics > Software >
OS Version. Note the OS version and then press Esc to exit.
To find your configuration number
• Tap Start > Programs > Intermec Diagnostics > Hardware
> Configuration Table. Note the configuration number and
then press Esc to exit.
To open Intermec Settings
• Tap Start > Intermec Settings.
112 CK31 Handheld Computer User's Manual