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8. How to Record a Call?
The company would like to monitor calls of certain individuals to ensure the incoming calls are being handled professionally and the agents are
working efficiently while recording conference calls for writing meeting minutes. The call recording feature allows the network administrator to
record conversations to or from specific extensions or trunks, and save them into USB storage devices.
Preparation for Call Recording
License
The call recording feature is enabled when the license (ISG50-CR) is applied.
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