Konica Minolta bizhub 500 User Manual page 453

11
Symptom
Even though the paper
misfeed was cleared,
copies cannot be pro-
duced.
Copying is not possible
even though the pass-
word is entered on a
machine with user au-
thentication/account
track set.
ADF The document is not
fed.
Finisher The finisher cannot be
used.
The pages cannot be
stapled.
The staple is incorrect-
ly positioned by 90 de-
grees.
The pages that were
fed out were not uni-
formly loaded and the
punched holes or sta-
ples are incorrectly po-
sitioned.
Even though a Punch
setting was selected,
holes are not punched.
(when PU-501 is in-
stalled on FS-510)
If any message other than those listed above is displayed, perform the oper-
ation described in the message.If the problem is not corrected after the de-
scribed operation is performed, contact your service representative.
11-12
Possible Cause
Are there paper mis-
feeds at other loca-
tions?
Did the message "Your
account has reached
its maximum allow-
ance." is displayed?
Is the ADF slightly
open?
Is the document one
that does not meet the
specifications?
Is the document cor-
rectly loaded?
Is there a paper mis-
feed in the finisher?
Is the finisher door fully
closed?
Have the staples run
out?
Are the staples posi-
tioned as specified?
Is the paper curled?
Is there a gap between
the lateral guides in the
paper tray and the side
of the paper?
Did the message "Re-
move Punch Scraps."
is displayed?
Troubleshooting
Remedy
Check the touch panel for JAM
location display and then re-
move any misfeed paper at all
other locations. (page 11-5)
Contact your administrator.
Securely close the ADF.
Replace the document with one
that meets the specifications.
(page 9-12)
Position the document correctly.
(page 3-7)
If there is a paper misfeed, clear
it.
Securely close the finisher door.
Replace the staple cartridge.
(page 10-9)
Select the desired position for
the staples. (page 6-10)
Remove the paper from the pa-
per tray, turn it over, and then
load it again.
Slide the lateral guides in the pa-
per tray against the side of the
paper so that there is no gap.
Empty the punch dust box.
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