Acd (Auto Call Distribution) Keys - Aastra 6735i User Manual

The following table describes the states available to configure for the softkeys.
State Description
Idle The phone is not being used.
Connected The current line is in an active call (or the call is on hold).
Incoming The phone is ringing.
Outgoing You are dialing a number, or the far-end is ringing.
Busy The current line is busy because the line is in use or the line is set as DND.
The following table identifies the applicable default states for each softkey type on the IP phone.
Softkey Type
Auto Call Distribution (ACD)
BLF
BLF/List
BLF/Xfer
Call Forward
Callers List
Conference
Directory
DND
Empty
Flash
Intercom
Last Call Return
Line
(None)
Paging
Park
Phone Lock
Pickup
Redial
Services
Speeddial
Speeddial/Xfer
Sprecode
Transfer
XML

ACD (Auto Call Distribution) Keys

The ACD softkeys provide Clearspan Call Center agents with quick access to Auto Call Distribution functions. Your System
Administrator can configure softkeys for activating ACD Sign In, ACD Sign Out, ACD Available, and ACD Unavailable. The
administrator can also have the softkeys play an audio prompt indicating the agent's new state.
6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Line Keys, Programmable Keys, and Softkeys
Default States
Idle
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
All states disabled.
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
All states disabled.
All states disabled.
Connected
All states disabled.
Idle, Outgoing
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Connected
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
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