Automatic Call Distribution (Acd) Key; Servers) - Aastra 6757i User Manual

4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid
values are:
• Global
• 1 through 9
Note:
The "Label" and "Value" field are not required. The BroadWorks BLF List name is configured in the "BLF List URI" field
instead.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.
Expansion Module Keys
7. Select from "Key 1" through "Key 36" (M670i)
or
Select from "Key 1" through "Key 60" (M675i)
8. In the "Line" field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9
Note:
The "Value" field is not required. The BroadWorks BLF List name is configured in the "BLF List URI" field instead.
9. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.
10. Click Save Settings.
Automatic Call Distribution (ACD) Key (for Sylantro Servers)
The 6757i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD
feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
o use the ACD feature on an IP phone, you must first configure an ACD softkey, programmable key, or expansion module
key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone
UI prompts you to log in. An "Available" softkey displays allowing you to make your phone available to accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone's status to unavailable. The
server updates its database with this new information and no longer distributes calls to the phone. The phone remains in
this "unavailable" state until:
• you make yourself "available" again by pressing the "Available" softkey.
• an ACD timer expires (set by your System Administrator).
You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on the
phone.
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are
busy with an active call. The table below shows the status of the LED as they may appear on your IP phone
Phone Model Status: Logged In and Available
6737i Solid Red LED
Note:
It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone.
41-001385-05 REV03 – 07.2014
icon
Status: Unavailable
Blinking Red LED
Blinking icon
Line Keys and Softkeys
.
Logged Out
No LED
icon
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