Aastra 6735i User Manual page 69

Code Name
*69 Call Return
#92# Call Return Number Dele-
tion
*43 Call Waiting Persistent
Activation
#43 Call Waiting Persistent
Deactivation
*70 Cancel Call Waiting
*99 Clear Voice Message
Waiting Indicator
*33* Communication Barring
User-Control Activation
#33* Communication Barring
User-Control Deactiva-
tion
*#33# Communication Barring
User-Control Query
*57 Customer Originated
Trace
*97 Directed Call Pickup
*33 Directed Call Pick-up with
Barge-in
*55 Directed Voice Mail
Transfer
*80 Diversion Inhibitor
*78 Do Not Disturb Activa-
tion
*79 Do Not Disturb Deactiva-
tion
#83 Escalate Call Supervision
*22 Flash Call Hold
#72 Forced Forwarding Acti-
vation
#73 Forced Forwarding Deac-
tivation
#58 Group Call Park
#82 Initiate Silent Monitoring A supervisor can use this code to silently listen in on a call handled by an agent that they are
*66 Last Number Redial
6735i/6737i User Guide for Clearspan - 2862-002 - September 2014
Definition
Call the phone number of the last received call. Calls can be returned only to numbers that are
acceptable according to the user's Outgoing Calling Plan.
Allows the user to delete the last incoming number for the Call Return service.
Turns on the Call Waiting service for all calls.
Turns off the Call Waiting service for all calls.
Turns off the Call Waiting service for the next call.
Clears the audible (and visible for some devices) message waiting indicator on the user's
phone.
Activates the user's current communication barring profile.
Deactivates the user's current communication barring profile.
Provides information about the user's current communication barring profile.
Places a trace on the last number that called the user.
Answers a call at a specific extension within the assigned call pickup group. To answer the ring-
ing call at an extension, the user dials the feature access code followed by that extension.
Call pickup groups are defined by the group administrator.
Dials an allowed prefix, followed by the assigned code and an extension to either pick up a ring-
ing call in the user's group or to join an ongoing call with someone in the group.
Transfers a caller on hold to voice mail.
Prevents redirection services from being activated on the terminating side of an unanswered
call.
Activates the Do Not Disturb service. When the service is active, the user's phone does not ring
and all calls receive busy treatment, such as a voice message.
Turns off the Do Not Disturb service.
Call center agents can use this code to escalate calls to a supervisor. A supervisor who is not on
a call and who does not have the Do Not Disturb service enabled is considered available and
the call is routed to that supervisor. The caller is put on hold by the agent when the escalation
to the supervisor is initiated.
The feature access code is available to agents with Call Center – Standard or Call Center – Pre-
mium service assigned.
Places a call on hold with the flash hook to place another call. Users can toggle between the
two calls by pressing the flash-hook.
Activates forced forwarding for a call center queue.
Deactivates forced forwarding for a call center queue.
Hunts for the first available user in the assigned call park group and parks the call there.
monitoring.
This feature access code is available to supervisors with the Call Center Monitoring service
assigned.
Dials the most recently dialed phone number called from the user's extension.
Clearspan Feature Access Codes
63