Parking And Picking Up Calls; Transferring Calls - Aastra 6735i User Manual

Parking and Picking Up Calls

The 6735i and 6737i phones have a park and pickup call feature that allows you to park a call and pick up a call when
required. When a call comes in and you pick up the handset, you can press the Park softkey to park the call. After the call is
parked, you can press the Pickup key, followed by the applicable value to retrieve the call.
Administrators can configure the park and pick up keys for any line.
Use the following procedure on the IP phone to park a call and pick up a parked call.
Park a Call
1. While on a live call, press the Park key.
2. After you hear the greeting from the CallPark server, enter the extension where you want to park the call.
3. If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang
up occurs. The parked call party hears music on hold. If the call fails, you can pick up the call (using the next procedure)
and press the Park key again to retry step 2.
Retrieve a Parked Call
1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the Pickup key.
If the call pick up is successful, you are connected with the parked call.

Transferring Calls

The Transfer or Xfer key allows you to perform a blind or consultative transfer of an active call to another phone number.
Blind Transfer
In a blind transfer, you transfer a call directly to another extension without consulting with the person receiving the call.
You can complete a blind transfer by simply completing the transfer immediately after you have entered the number. The
call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not
answer, the transferred call rings back to your extension.
Consultative Transfer
You have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this,
remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either com-
plete the transfer or cancel the transfer to go back to the original call.
Direct Transfer
The IP phones provide a convenient direct method of transferring an existing call to another existing call. If you have the
transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer/Xfer key and
the direct transfer will be performed.
Pre-Dial & Live Dial Mode
In the default pre-dial mode, you can edit the destination number prior to dialing; in live dial mode, you cannot. However,
the Dial and Cancel softkeys are provided while you enter the number in live-dial mode.
6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Handling Calls
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