Troubleshooting Solutions - Aastra 6735i User Manual

Troubleshooting Solutions

Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over
Ethernet locally to your phone. See the section Connecting to the Network and to Power in the installation guide for
details.
Why is my speakerphone not working?
If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone,
the Set Audio option in the phone's Options list has been set up for headset use. Press
light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you
hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by press-
ing . See the section
Why can't I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer
to the Installation and Setup section in the installation guide provided with your phone.
Why doesn't my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press
the volume button when the phone is on-hook and idle. For more information, refer to the Adjusting Volume section in
the installation guide provided with your phone.
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide "Visual" Message Waiting service for this function to work. Check
with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section Connecting a
Handset or Headset in the installation guide for information.
Why does my phone display the "No Service" message?
The phone displays the No Service message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption pro-
cess has failed. Report this error to your System Administrator.
60
"Set Audio" on page 25 for instructions on how to change the Set Audio option.
a second time and if the
6735i/6737i User Guide for Clearspan – 2862-002 – September 2014