Error Code And Strings - Canon imageRUNNER ADVANCE C5045 Series Service Manual

2

Error code and strings

Details of the errors and their remedies are as described below.
(Here, a server means UGW.)
Code Error strings
SUSPEND: Communication
0500 The communication test had
not been performed, though
0003 test is not performed.
E-RDS is enabled.
0xxx Event Registration is Failed Processing (event
processing) within the device
00F2
has failed.
URL Scheme error(not The header of the URL of
8xxx
2001 https) the registered UGW is not in
https format.
8xxx Server connection error Displayed in the event of
200A a TCP/IP communication
fault. Also displayed when
an attempt is made at
communication with the
device IP address not set.
URL server specified is A URL different to that
8xxx
specified by the UGW has
2002 illegal
been set.
8xxx Proxy connection error Could not connect to proxy
2014 server due to improper
address.
8xxx Proxy authentication error Proxy authentication is failed. Check the user name and
201E
8xxx Proxy address resolution Could not connect to proxy
2015 error server due to name resolution
error.
Server certificate error No route certificate installed
8xxx
2028 in device.
- Certificate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
2
Cause Remedy
Select and perform Service
mode > Function > INSTALL >
COM-TEST
Turn the device OFF/ ON.
If the error persists, replace
the device system software.
(Upgrade)
Check that the value of Service
mode > Function > Install
> RGW-ADR is https://a01.
ugwdevice.net/ugw/agentif010.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Check that the value of Service
mode > Function>Install >
RGW-ADR can be https://a01.
ugwdevice.net/ugw/agentif010.
Check proxy server address
and re-enter as needed.
password required in order to
login to the proxy, and re-enter
as needed.
Check that the proxy server
name is correct. If the proxy
server name is correct, check
the DNS connection, as per
the troubleshooting initial
procedures.
Install the latest device system
software. (Upgrade)
Code Error strings
Server certificate verify The server certificate
8xxx
2029 error verification error occurred.
(URL check error)
Server certificate expired
8xxx The device time and date
is outside of the certificated
2046
period.
The route certificate
registered with the device has
expired.
Certificate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
Unknown error
8xxx Some other kind of
2000 communication error has
occurred.
8xxx SOAP Fault SOAP communication error
2063 has occurred.
Displayed when
8xxx Server response error
(NULL) communication with UGW has
2004
been successful, but an error
of some sort has prevented
UGW from responding. When
(Null) is displayed at the end
of the message, this indicates
that there has been an error
in the HTTPS communication
method.
Displayed when
8xxx Server response error
communication with UGW
2004 (Hexadecimal)
[Error details in UGW] *1 has been successful, but
an error of some sort has
prevented UGW from respon
ding.(Hexadecimal)
displayed at the end of the
message is an error code
returned by UGW.
In the case of this kind of
error only, [Server detailed
error] is displayed at the end
of the error information.
2-164
Cause Remedy
Check that Service mode >
Function > Install > RGW-ADR
can be https://a01.ugwdevice.
net/ugw/agentif010.is correct.
Check that the device time
and date are correctly set. If
the device time and date are
correct, upgrade to the latest
system software.
Try again after a period of
time. If persists, check the
UGW status with the UGW
administrator.
Check that the value of Service
mode > Function >Install >
RGW-PORT can be 443.
Try again after a period of time.
If the same error occurs again,
check the UGW status with the
UGW administrator.
Try again after a period of time
and also check detailed error
code (hexadecimal) from UGW
displayed after the message.
2-164