Canon imageRUNNER ADVANCE C5045 Series Service Manual page 186

2
Does the main unit respond?
YES: Proceed to Step 4).
NO: Confirm the details of the main unit's IP address and subnet mask settings.
4) Confirm DNS connection
a) Settings/ Registration > System administration settings > Network settings > TCP/ IP
settings > DNS settings > DNS Server Address Settings, and note down both the primary and
secondary DNS server addresses.
b) Touch Cancel.
c) Settings/ Registration/ Registration > System administration settings > Network settings >
TCP/ IP settings > IPv4 settings > PING command. Input the primary DNS server noted down
in step a) as the IP address, and then touch Start.
Is the response from the host displayed?
YES: Proceed to step Troubleshooting using communication log.
NO: Input the secondary DNS server noted down in step a) as the IP address, and then
touch Start.
Is the response from the host displayed?
YES: Proceed to Troubleshooting using communication log.
NO: There is a possibility that the DNS server address is wrong. Reconfirm the address
with the user's system administrator.
Remedy2:
1) Troubleshooting using communication log
Enter Servicemode > Function > INSTALL > COM-LOG and the following communication log
2
will be displayed.
In the log, text strings that start with * are communication test (COM-TEST) error logs. (See
line 5 in the illustration above.)
"SUSPEND: Communication test is not performed" is displayed when the communication test
has not completed excepting E-RDS disabled.
"Event Registration is Failed " is displayed when either Jam, Alarm, Service call error, Alert
notifications is specified and semaphoring event is failed in the device.
F-2-257 F-2-257
In other cases, it is outputted in the form of the following.
[*] [Error strings] [Method name] [Error details provided by UGW]
Touching on a line that begins with an will *(star) display further details, as per the illustration
below.)
2-162
F-2-258 F-2-258
2-162