Avaya IP Office 3600 Series Installation Manual page 74

No SVP Server
·
The phone cannot locate the AVPP. Action: Check the address configured in the phone is using static addressing.
Check the AVPP.
No SVP Server / No DNS Entry
·
The phone cannot perform DNS lookup of the AVPP. Action: Verify that a proper address has been entered for the
AVPP on the DNS sever.
No SVP / No DNS IP
·
The phone cannot perform DNS lookup of the AVPP as it has no IP address for the DNS server. Action: Check the
operation of the DHCP server.
No SW Found
·
A required software component has not be found. Action: Check that the phone license type has a corresponding
entry in the sink_cfg.cfg file on the TFTP server and that the files list are present on the TFTP server.
Not Installed!
·
A required software component is missing. Action: Check that all required software files are on the TFTP server, if
over-the-air downloading is being used. If the error repeats, contact Avaya Technical Support.
Password Error
·
The phone is not encrypting the challenge string correctly. This indicates that the password set in the phone
disagrees with the password administered in IP Office. Action: Enter the correct password in the phone.
Press END
·
Your call has ended. Action: To return to standby mode, press Power Off/End Call.
Restarting...
·
The wireless phone is in the process of rebooting. There will be a 20 second delay in an attempt to let potential
network/system errors clear. Action: None.
Retry/Restart
·
The wireless phone is waiting for user input, prior to retrying the registration process or restarting after a delay.
Action: See Avaya IP Office Integration Factors.
Select License
·
The correct protocol has not been selected from the license set. Action: Using the administrative menus, select one
license from the set to allow the phone to download the appropriate software.
Server Busy
·
The wireless phone is attempting to download from a TFTP server that is busy downloading other devices and
refusing additional downloads. Action: None, the wireless phone will automatically retry the download every few
seconds.
Service Unavailable / Restarting...
·
An error has caused the handset to lose the call. It is now attempting to restart and return to standby. Action: This
occurs when Restart on Error operation has been selected.
Storing Config
·
The phone is in the process of storing changes to its configuration.
SVP Service Rej.
·
The AVPP has rejected a request from the phone. Action: The phone will restart and attempt to re-register with the
AVPP.
System Busy
·
AVPP is busy or out of resources. The IP address of the AVPP is also shown. Action: All call paths are in use, try
calling again in a few minutes.
System Error
·
An internal failure has occurred in AVPP. Action: If this condition persists, contact the system administrator.
System Locked (with Busy Tone)
·
AVPP is locked. Action: Try calling again later.
3600 Installation
IP Office 15-601082 Issue 05b (23 September 2008)
Page 74