Avaya IP Office 3600 Series Installation Manual page 72

Files Too Big
·
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone software and restart
the phone.
Flash Config Error
·
The phones internal configuration is corrupt. Action: Select Restore Defaults from the phone Admin menu.
Incompatible
·
The switch is rejecting the software version presented by the phone. Action: If this condition persists, contact the
system administrator.
Initializing...
·
The wireless phone is performing power on initialization. Action: None. This is information only.
Internal Err. ##
·
The wireless phone has detected a fault from which it cannot recover. Action: Record the error code so that it can be
reported. Turn the wireless phone off and then on again. If the error persists, try registering a different wireless
phone to the phone port. If error still persists, contact Avaya Technical Support and report the error.
Low Battery (and beep)
·
Action: On call: the battery icon displays and a soft beep will be heard when the user is on the wireless phone and
the battery charge is low. User has 15–30 minutes of battery life left. Action: Not on call: The battery icon displays
whenever the battery pack charge is low The message Low Battery and a beep sound indicate a critically low
battery charge when user is not on the wireless phone. The wireless phone will not work until the battery pack is
charged.
Multiple GW Res
·
More than one SVP server has responded. Action: Caused by two or more wireless phones sharing the same IP
address. Assign unique IP addresses to each wireless phone.
Multiple SVP Reg
·
The phone has received responses from multiple AVPP's. Action: This can happen if the phone has been configured to
use a different AVPP and then powered up before the previous server has had time to determine that the phone is no
longer connected to it. The problem should resolve itself after about 30 seconds.
Must Upgrade SW!
·
The phone software is incompatible with the hardware. Action: Download the correct phone software and restart the
phone.
Net Busy
·
The phone cannot obtain sufficient bandwidth to support a call. The MAC address of the access point is displayed.
Action: Try calling again later.
No Answer
·
The called party did not answer. Action: No action, not an error.
No AVPP IP
·
The wireless phone is configured for "static IP" (as opposed to "use DHCP") and no valid AVPP address has been
entered. Action: Enter a valid AVPP IP address in the configuration setting or change to "use DHCP".
No AVPP Response
·
The AVPP is not responding to requests from the wireless phone. Action: This may be caused by bad radio reception
or a problem with AVPP. The wireless phone will keep trying to fix the problem for 20 seconds, and the message may
clear by itself. If it does not, the wireless phone will restart. Report this problem to the system administrator if it
keeps happening.
No AVPP Server
·
This indicates one of the following:
The wireless phone cannot locate AVPP. Action: IP address configuration of the AVPP is wrong or missing.
·
AVPP is not working. Action: Check error status screen on the AVPP.
·
No LAN connection at the AVPP. Action: Verify the AVPP connection to LAN.
·
No Call Server
·
This indicates that while there has been a response from the H323 Gatekeeper (the IP Office) it is not responding to
the Registration Request message.
No Call Server IP
·
The phone cannot obtain an IP address for the H323 Gatekeeper (the IP Office).
No DHCP Server
·
The phone is unable to contact the DHCP server.
3600 Installation
IP Office 15-601082 Issue 05b (23 September 2008)
Page 72