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Incident reporting
Viewing incident reports
Viewing a list of all incidents
To view a list of all incidents that have occurred since the
system was last upgraded:
•
Maintenance > Incident reporting > View
You will be taken to the
Incident view
•
xConfiguration Error Report
s
Time
The date and time at which the incident occurred.
Version
The VCS software version running at the time the incident
occurred.
Build
The build number of the VCS software version running at the
time the incident occurred.
State
The current state of the incident.
Pending: the incident has been saved locally but not sent.
Sent: details of the incident have been sent to the URL specified
in the
Incident reporting configuration
page.
Related tasks
To enable and disable automatic incident reporting, and
configure the URL to which the reports are sent, click on the
Reconfigure incident reporting
link. This will take you to the
Incident reporting configuration
page,
Viewing details of a particular incident
To view the information contained in the report for a particular
incident report, click on the report's Time. You will be taken to
the
Incident detail
page. From here you can view the report on
screen, or download it as an XML file for forwarding manually to
TANDBERG customer support.
Overview and
Introduction
Getting started
status
D14049.05
February 2009
Sending incident reports manually
Please read the section
!
personal data
whether to send an incident report manually to
TANDBERG.
.
page.
To send an incident report manually to TANDBERG customer
support:
1.
Maintenance > Incident reporting > View
You will be taken to the
2.
Click on the incident you wish to send.
You will be taken to the
3.
Scroll down to the bottom of the page and click
incident
report.
You will be given the option to save the file.
4.
Save the file in a location from which it can be forwarded to
TANDBERG customer support.
Removing sensitive information from the report
The details in the downloaded XML file are Base64-encoded, so
you will not be able to meaningfully view or edit the information
in the file accessed using the
If you wish to edit the report before sending it to TANDBERG
(for example, if you wish to remove any potentially sensitive
information) you must copy and paste the information from the
Incident detail
the file before sending it to TANDBERG.
System
VCS
configuration
configuration
Warning: privacy-protected
on the previous page before you decide
.
Incident view
page.
Incident detail
page.
Download
Download incident report
button.
page into a text file, and edit the information in
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Sending incident reports automatically
Please read the section
Warning: privacy-protected
!
personal data
on the previous page before you decide
whether to enable automatic incident reporting.
To configure the VCS to send incident reports automatically to
TANDBERG customer support:
•
Maintenance > Incident Reporting > Configuration
You will be taken to the
Incident Reporting Configuration
xConfiguration Error Report
s
•
The options are:
Incident reports sending mode
Determines whether the VCS will automatically send details of
application failures to a specified web service.
On: reports will be automatically sent to the URL specified
below.
Off: incidents will not be sent to any URL but they will still be
saved locally and can be viewed from the
Incident View
Incident reports URL
If
Incident reports sending mode
is On, this is the URL of the
web service to which any error reports will be sent.
Related tasks
To view a list of all existing incidents, click on the
link. This will take you to the
Incident View
Firewall
Applications
Maintenance
traversal
ADMINISTRATOR GUIDE
.
page.
page.
View incidents
page.
Appendices
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