Troubleshooting; Error Message List - Canon iR2030 Series Service Manual

Chapter 10
#CLEAR > ERDS-DAT
If necessary, install or delete CA Certificate and turn off/on the power.
(1)-3. Display the menu screen of e-RDS
Press the arrow key to move to the menu (#E-RDS) of e-RDS.
(2). Set E-RDS SWITCH to 1 in order to enable e-RDS.
(3). If necessary, enter URL of UGW in RGW-ADDRESS (The setting has normally been done).
(4). Enter the port number of UGW in RGW-PORT (normally the setting done).
(5). Select COM-TEST and press OK key to execute the test of communication with UGW.
(6). If the result is 'COM-TEST NG', correct the settings of RGW-ADDRESS/RGW-PORT and repeat COM-TEST until it becomes 'COM-TEST OK'. If necessary,
check the network settings of the device, the status of network connection and availability of the communication to UGW.

10.1.16 Troubleshooting

iR2022i / iR2025 / iR2030 / iR2018 / iR2022 / iR2018i
No.1
Q. Communication test fails.
A. Check the firmware version.
Check the network settings.
Check the results of communication test.

10.1.17 Error Message list

iR2022i / iR2025 / iR2030 / iR2018 / iR2022 / iR2018i
The followings are error information displayed on the 'Communication Error Log Detail Screen'.
(The term "server" used in this section refers to UGW.)
- When OK is pressed on the 'Communication Error Log Selection Screen' where a communication error log is displayed, the screen changes to the 'Communi-
cation Error Log Detail Screen'.
- When an error character string on the 'Communication Error Log Detail Screen' is so long that the entire message cannot be displayed on a screen at one time,
use the arrow keys to switch between screens. The amount of error information displayed on the 'Communication Error Log Detail Screen' is 128 characters at
maximum.
Error character strings from No.3 onward listed on the table below will be displayed in the following order.
[*][Error character string] : [Method name] [Server detail error]
Character strings bracketed in [] are replaced by the following.
[*]:
An '*' (asterisk) is added to the beginning of the error character string for errors occurred during communication test.
[Error character string]:
For No.1 and 2 of the [Error character string] below, only the error character strings are displayed. The rest of the error character strings are displayed in the
order described above.
Error Character Strings
SUSPEND: Communication
test is not performed
1
Event Registration is Failed.
2
URL Scheme error(not https)
3
Server connection error
4
URL server specified is illegal Server-specified URL error
5
10-6
Error Description
e-RDS is ON but e-RDS is ON but e-RDS was activated
Communication test is not without performing Communication test.
completed. (The device is rebooted.)
Event registration failure A processing (Event Registration) inside
error the device has been failed.
URL scheme specification The URL header of the server registered is
error not https.
Server connection error Displayed when a TCP / IP
communication error occurs.
This error also occurs as a result of the
Proxy server dysfunction while the proxy
server is in use.
A different URL than the one specified by
the server has been registered.
T-10-3
Cause
Perform and complete Communication test
(COM-TEST).
Turn OFF and then ON the device.Otherwise
reinstall the device system software.
Correct the header of the server URL to https.
Service Mode
> #E-RDS
> RGW-ADDRESS
- Check the network connection.
- Check the port number for RGW-PORT.
- Check the server status.
- When the Proxy server is in use, check the
Proxy server address.
- When the Proxy server is in use, check the
status of the Proxy server address.
Check with the server helpdesk.
Measures
0017-6749
0017-6750