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Service processor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7981," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The management-module
reports a general monitor
failure.
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7981," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
You suspect a software
problem.
Universal Serial Bus (USB) port problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7981," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A USB device does not work.
Action
Disconnect the BladeCenter unit from all electrical sources, wait for 30 seconds,
reconnect the BladeCenter unit to the electrical sources, and restart the blade
server. If the problem remains, see "Solving undetermined problems" on page 49,
and the Hardware Maintenance Manual and Troubleshooting Guide or Problem
Determination and Service Guide for your BladeCenter unit.
Action
1. To determine whether the problem is caused by the software, make sure that:
v the blade server has the minimum memory that is needed to use the
software. For memory requirements, see the information that comes with the
software.
Note: If you have just installed an adapter or memory, the blade server
might have a memory-address conflict.
v The software is designed to operate on the blade server.
v Other software works on the blade server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Action
Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
37
Chapter 2. Diagnostics
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