Serverguide Problems - IBM BladeCenter HS20 7981 Problem Determination And Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7981," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The blade server does not turn
off.

ServerGuide problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7981," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
™
The ServerGuide Setup and
Installation CD will not start.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
36
BladeCenter HS20 Type 7981: Problem Determination and Service Guide
Action
1. Verify whether you are using an Advanced Configuration and Power Interface
(ACPI) or non-ACPI operating system. If you are using a non-ACPI operating
system, complete the following steps:
a. Press Ctrl+Alt+Delete.
b. Turn off the blade server by pressing the power-control button for 4
seconds.
c. If the blade server fails during POST and the power-control button does not
work, remove the blade server from the bay and reseat it.
2. If the problem remains or if you are using an ACPI-aware operating system,
complete the following steps:
a. Check the power-management policies in the operating system for the
blade server.
b. Suspect the system board.
Action
1. Make sure that the CD or DVD drive is associated with the blade server that
you are configuring.
2. Make sure that the blade server supports the ServerGuide program.
3. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
Make sure that the blade server supports the operating system. If it does, either no
logical drive is defined (SAS RAID servers), or the ServerGuide System Partition is
not present. Run the ServerGuide program and make sure that setup is complete.