Serverguide Problems - IBM xSeries 100 Problem Determination And Service Manual

ServerGuide problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, xSeries 100 Type 8486," on page 49 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
™
The ServerGuide Setup and
Installation CD will not start.
™
The ServeRAID program
cannot view all installed drives,
or the operating system cannot
be installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
24
IBM xSeries 100 Type 8486: Problem Determination and Service Guide
Action
v Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is
set as the primary drive. Start the CD from the primary drive.
v Make sure that there are no duplicate IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
Make sure that the operating-system CD is supported on the server. If the
operating system is supported, no logical drive is defined (RAID servers). Run the
ServerGuide program and make sure that setup is complete.