Ford Escape 2013 Owner's Manual page 314

SYNC®
Voice Command Issues
Issue Possible Cause(s) Possible Solution(s)
· The system works better if
you list full names such as
"Joe Wilson" rather than
"Joe".
· Do not use special charac-
ters such as 123 or ICE as the
system does not recognize
them.
· If contacts are saved in
CAPS, you have to spell
them. JAKE requires you to
say "Call J-A-K-E".
314