Ford Escape 2013 Owner's Manual page 311

Issue
SYNC does not recognize
my device when I turn on the
car.
Bluetooth audio does not
stream.
SYNC does not recognize
music that is on my device.
Vehicle Health Report/Services (Traffic, Directions and Information) Issues
Issue
I received a text that the
Vehicle Health Report is not
activated.
SYNC®
USB/Media Issues
Possible Cause(s)
This is a device limitation.
This is a phone-dependent
feature.
The device is not connected.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
· The file may be corrupted.
· The song may have copy-
right protection which does
not allow it to play.
Possible Cause(s)
· Your account may not be
activated on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.
311
Possible Solution(s)
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Make sure the device is
connected to SYNC and that
you have pressed play on
your device.
· Make sure that all song
details are populated.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
Possible Solution(s)
· This is a free feature, but
you must first register online
to use it.